Superhuman

1,001 – 5,000 Employees

Artificial Intelligence Productivity SaaS

Superhuman is a productivity software company building AI-enabled tools for email, documents, calendars, databases, and cross-app workflows. Its platform helps teams manage inboxes, coordinate follow-ups, organize knowledge, create collaborative documents, and streamline work across services such as Gmail, Drive, Jira, Claude, ChatGPT, and Cursor. The product suite includes Superhuman Mail, Docs, Go, Calendars, and Databases, with AI features for writing support, meeting scheduling, and task assistance. Superhuman serves teams and enterprises across functions including marketing, IT, and education, and hires in the SaaS, productivity, and artificial intelligence space.

Company Jobs

Customer Care Specialist - Superhuman, Warsaw (Hybrid)

Support Superhuman customers across its AI productivity, Grammarly, and Mail products. Resolve inquiries involving accounts, subscriptions, troubleshooting, and customer support operations from Warsaw.

2 weeks ago

Poland

zł 75,000 – zł 126,000 / year

Hybrid Full-time Junior No degree required English Required Customer Support

Description

Deliver accurate, empathetic, brand-aligned customer support
Resolve product questions and complex account or subscription requests
Assist Superhuman customers through General Support, Business Support, and Mail Delight
Respond by email to account, subscription, and product-offering questions
Support Grammarly for Business and Grammarly for Education users through email and live chat
Help Superhuman Mail customers use the product effectively and resolve issues by email
Address dissatisfaction proactively with solutions that follow company policies
Contribute to projects that improve support efficiency and service quality
Apply AI tools to make customer assistance more efficient and accurate
Partner with Product, Engineering, Sales, Account Management, and Customer Success teams
Meet support service-level agreements while strengthening customer retention and advocacy

Requirements

At least one year of experience helping or serving customers, preferably with a technical or software product
Demonstrated commitment to delivering excellent customer service
Advanced written and spoken English proficiency
Strong critical-thinking and problem-solving abilities
Clear, empathetic communication skills and patience
Excellent reading comprehension and attention to detail
Ability to work through large volumes of complex information
Comfort using common software and tools, including browsers and Slack
Experience with ticketing systems is helpful but not essential
Curiosity about troubleshooting and finding root causes
Ability to work independently with limited guidance
Ability to balance multiple priorities in a fast-paced, results-focused environment
Interest in applying AI to improve productivity and customer experience
Team-oriented approach
Based in Warsaw

Benefits

Competitive compensation
Health care benefits
Generous, clearly defined time off
Support for setting up a home office
Wellness stipend
Pet care stipend
Learning and development opportunities
Opportunities for professional advancement
Team member resource groups and Superhuman Circles
Global, local, and team-specific celebration programs
Comprehensive relocation support to Warsaw
Relocation bonus for additional costs, including temporary housing
50% bonus for customer care agents available for at least 3 hours between 8 p.m. and 8 a.m. CET
100% bonus for agents available between 8 p.m. and 5 a.m. CET

Related Jobs

501 – 1,000 Employees

B2C Healthcare Wellness

United Kingdom Hybrid Full-time Middle Senior English Required Recruitment

Recruit G&A and business-function talent to support Neko Health’s data-driven preventative healthcare mission. Partner with senior leaders across the US and Europe to build teams for the company’s growth.

Open

1 – 10 Employees

Consulting Logistics Marketing

United States

$55,000 – $105,000 / year

Hybrid Full-time Middle Senior English Required Recruitment

Source and place candidates for financial, nonprofit, healthcare, and business clients. Build talent pipelines through outreach, cold calls, and recruiting platforms.

Open

11 – 50 Employees

Consulting Logistics Productivity

Brazil

Colombia

Mexico

$800 – $1,600 / year

Remote Full-time Middle Senior English Required Executive Assistant

Provide remote executive support to US founders, including LinkedIn content, media outreach, recruiting, and calendar management. FreedUp matches executive assistants with growing US companies.

Open

11 – 50 Employees

Consulting Logistics Marketing

South Africa

R 23,000 – R 25,000 / month

Remote Full-time Middle Senior English Required Executive Assistant

Support a UK-based executive remotely from South Africa by managing their diary, inbox and administration. The role covers calendar coordination, correspondence, travel bookings and the careful handling of confidential information.

Open

11 – 50 Employees

Consulting Logistics Marketing

South Africa

R 29,000 – R 32,000 / month

Remote Full-time Middle Senior English Required Administrative Assistant

Coordinate schedules, documents, inboxes, reporting and follow-ups for a UK employer. Work remotely from South Africa during UK business hours.

Open

Skilled Worker Visa Sponsor Consulting Logistics Manufacturing

Australia Hybrid Full-time Middle Senior English Required Digital Marketing

Coordinate digital marketing for Arc’teryx across Australia and New Zealand, supporting its outdoor apparel business. Manage CRM, ecommerce, paid media, email and other digital campaigns.

Open

501 – 1,000 Employees

B2B Government

New Zealand Hybrid Full-time Middle Senior English Required Affiliate Manager Affiliate Marketing

Lead internal audit and risk advisory work at New Zealand Trade and Enterprise, helping support safe operations and international growth. Advise senior leaders and strengthen the organisation’s risk maturity.

Open

H1B Visa Sponsor Artificial Intelligence Enterprise Hardware

$67,800 – $155,700 / year

Remote Full-time Middle Senior English Required Manager

Grow HPE Compute business through public-sector partners across the eastern United States. The role covers joint sales planning, pipeline development, co-selling, and partner enablement.

Open

H1B Visa Sponsor Artificial Intelligence Enterprise Hardware

$67,800 – $155,700 / year

Remote Full-time Middle Senior English Required Manager

Drive HPE Compute sales growth through public sector partners across the Eastern United States. Build joint plans, strengthen partner capabilities, grow pipeline, and advance deals with HPE teams.

Open

1 – 10 Employees

B2B HR Tech Recruitment

Philippines

$2,000 / month

Remote Full-time Middle Senior English Required Business Development Rep

Apollo ERP

Lead export sales growth for an Australian medical imaging manufacturer by developing distributor networks and winning B2B business across MENA, ASEAN and emerging markets.

Open

Customer Care Specialist - Superhuman, Warsaw (Hybrid)

Support Superhuman customers across its AI productivity, Grammarly, and Mail products. Resolve inquiries involving accounts, subscriptions, troubleshooting, and customer support operations from Warsaw.

Description

Requirements

Benefits

Related Jobs

Business Recruiter, Neko Health

Talent Acquisition Specialist

Executive Assistant, Marketing and Communications

Remote Personal Assistant in South Africa

Administrative Coordinator (South Africa, Remote)

Digital Marketing Coordinator

Business Assurance Partner, 9-Month Fixed-Term — Wellington Hybrid

Partner Business Manager, HPE Compute — Eastern U.S. SLED

Partner Business Manager, HPE Compute — Eastern U.S.

International Business Development Manager, Medical Imaging