DIRECTV
DIRECTV
DIRECTV is a large telecommunications and media company serving television audiences in the United States through satellite TV and internet-based streaming services. Its offerings span channel packages, premium networks, sports programming, movies, and regional sports content, with options designed for customers who prefer satellite delivery or streaming over an existing internet connection. DIRECTV also serves business customers alongside residential households, making its work relevant to television distribution, digital media, telecommunications, and customer-focused service operations.

Remote Customer Service Representative - DIRECTV

Provide remote customer support for DIRECTV by resolving service issues, recommending products, processing purchases, and helping retain subscribers. The role combines technical troubleshooting, sales-focused service, and customer relationship building.

Description

  • Respond to customer calls and questions about DIRECTV products and services
  • Escalate or report recurring problem areas
  • Use customer service systems and related tools to provide assistance
  • Recommend products and services based on customer needs and sales expertise
  • Process product and service purchases through operational systems
  • Diagnose and resolve customer technical issues
  • Build relationships that support ongoing customer retention
  • Handle complex concerns while creating positive customer experiences
  • Use the Good-Better-Best sales approach in customer interactions
  • Represent the DIRECTV brand in every customer interaction

Requirements

  • Six months to one year of customer service or sales experience
  • Familiarity with Windows computers
  • Regular and dependable attendance
  • Reliable, secure, dedicated high-speed internet service
  • A distraction-free workspace with a desk, chair, three-prong outlet, and direct LAN connection
  • Availability to work continuously during assigned schedules and shifts
  • Willingness to follow organizational security standards and processes, including training, audits, and performance management
  • Availability to support customers during working hours, including some holidays and occasional overtime
  • Ability to sit or stand for extended periods, including 8 to 10 hours
  • Strong listening, verbal and written communication, interpersonal, problem-solving, and customer service or sales skills

Benefits

  • Bonus, if applicable
  • Benefits package
  • Work-from-home arrangement
  • Computer, monitor, mobile device, and other equipment provided
  • Employer-provided equipment supports the required internet service and established workspace

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