International Business Development Manager, Medical Imaging
Hunt St
Lead export sales growth for an Australian medical imaging manufacturer by developing distributor networks and winning B2B business across MENA, ASEAN and emerging markets.
Open
Aegro is an agricultural technology company founded in 2014 that develops farm management software for modern agricultural operations. Its platform brings administrative, financial, tax, production-planning, compliance, and online invoicing workflows together in one digital system, helping producers replace disconnected spreadsheets with more coordinated day-to-day management. With mobile access and real-time tools, Aegro supports farmers across the production cycle while combining agriculture software with fintech capabilities.
Aegro Mid-Level Customer Retention Analyst - Hybrid Porto Alegre
Join Aegro as a customer retention analyst supporting a farm-management software business. The role focuses on preventing and recovering churn, resolving complaints, and managing escalated customer cases.
Description
- Lead retention conversations with customers who request cancellation or show signs they may leave
- Explore each customer’s situation and recommend the most appropriate resolution
- Create and carry out save strategies involving offers, renegotiations, and action plans
- Manage complaints and escalations from intake through follow-up, providing clear and timely communication
- Serve as the primary contact during critical cases and support customers until resolution
- Analyze recurring complaints and translate patterns into specific improvement proposals
- Apply AI tools to analyze information, organize work, and improve productivity
- Bring customer feedback and insights to relevant internal teams
Requirements
- Background in customer retention, ombudsman operations, or B2B customer relationships
- Proven experience negotiating cancellations and recovering at-risk accounts
- Confidence handling dissatisfied customers and challenging conversations
- Experience managing complaints and escalated cases
- Strong organization for handling multiple cases at once
- Experience overseeing a churn or cancellation pipeline
- Familiarity with CRM platforms and data analysis tools
- Strong analytical ability combined with active listening
- Excellent communication, empathy, and emotional intelligence
- Clear written communication for case records and formal replies
- Ability to influence customers and channel their feedback into the organization
- Experience using AI tools in professional workflows
- Agribusiness experience or familiarity is advantageous
Benefits
- Hybrid work in Porto Alegre, RS, combining office and remote work
- Caju benefits card for food and meal allowances
- Home office allowance
- Public transportation allowance
- Bradesco health insurance with nationwide coverage and no waiting period for employees and dependents
- Dental insurance with nationwide coverage for employees and dependents
- Wellhub access to gyms, studios, and wellness platforms
- Conexa Saúde access to psychologists and nutritionists
- Birthday day off
- Annual bonus linked to company performance
- Referral program with rewards credited to Caju
- Creditas partnership offering special terms on loans and financial solutions
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