Aegro este o companie de tehnologie agricolă fondată în 2014, care dezvoltă software pentru gestionarea fermelor și a operațiunilor agricole moderne. Platforma sa reunește într-un singur sistem digital fluxurile de lucru administrative, financiare și fiscale, planificarea producției, conformitatea și facturarea online, ajutând producătorii să înlocuiască foile de calcul disparate cu o gestionare zilnică mai bine coordonată. Prin acces mobil și instrumente în timp real, Aegro sprijină fermierii pe tot parcursul ciclului de producție, combinând software-ul agricol cu funcționalități fintech.
Aegro Mid-Level Customer Retention Analyst - Hybrid Porto Alegre
Join Aegro as a customer retention analyst supporting a farm-management software business. The role focuses on preventing and recovering churn, resolving complaints, and managing escalated customer cases.
Descriere
- Lead retention conversations with customers who request cancellation or show signs they may leave
- Explore each customer’s situation and recommend the most appropriate resolution
- Create and carry out save strategies involving offers, renegotiations, and action plans
- Manage complaints and escalations from intake through follow-up, providing clear and timely communication
- Serve as the primary contact during critical cases and support customers until resolution
- Analyze recurring complaints and translate patterns into specific improvement proposals
- Apply AI tools to analyze information, organize work, and improve productivity
- Bring customer feedback and insights to relevant internal teams
Cerințe
- Background in customer retention, ombudsman operations, or B2B customer relationships
- Proven experience negotiating cancellations and recovering at-risk accounts
- Confidence handling dissatisfied customers and challenging conversations
- Experience managing complaints and escalated cases
- Strong organization for handling multiple cases at once
- Experience overseeing a churn or cancellation pipeline
- Familiarity with CRM platforms and data analysis tools
- Strong analytical ability combined with active listening
- Excellent communication, empathy, and emotional intelligence
- Clear written communication for case records and formal replies
- Ability to influence customers and channel their feedback into the organization
- Experience using AI tools in professional workflows
- Agribusiness experience or familiarity is advantageous
Beneficii
- Hybrid work in Porto Alegre, RS, combining office and remote work
- Caju benefits card for food and meal allowances
- Home office allowance
- Public transportation allowance
- Bradesco health insurance with nationwide coverage and no waiting period for employees and dependents
- Dental insurance with nationwide coverage for employees and dependents
- Wellhub access to gyms, studios, and wellness platforms
- Conexa Saúde access to psychologists and nutritionists
- Birthday day off
- Annual bonus linked to company performance
- Referral program with rewards credited to Caju
- Creditas partnership offering special terms on loans and financial solutions