Aegro
Aegro
Aegro — 2014-yilda tashkil etilgan, zamonaviy qishloq xo‘jaligi korxonalari uchun fermer xo‘jaligini boshqarish dasturlarini ishlab chiqadigan agrotexnologiya kompaniyasi. Uning platformasi ma’muriy, moliyaviy, soliq, ishlab chiqarishni rejalashtirish, muvofiqlik va onlayn hisob-faktura jarayonlarini yagona raqamli tizimda birlashtirib, ishlab chiqaruvchilarga tarqoq elektron jadvallar o‘rniga kundalik boshqaruvni yanada muvofiqlashtirilgan tarzda olib borishga yordam beradi. Mobil foydalanish imkoniyati va real vaqt vositalari bilan Aegro qishloq xo‘jaligi dasturiy ta’minotini fintech imkoniyatlari bilan uyg‘unlashtirib, fermerlarni ishlab chiqarish siklining barcha bosqichlarida qo‘llab-quvvatlaydi.

Aegro Mid-Level Customer Retention Analyst - Hybrid Porto Alegre

Join Aegro as a customer retention analyst supporting a farm-management software business. The role focuses on preventing and recovering churn, resolving complaints, and managing escalated customer cases.

Tavsif

  • Lead retention conversations with customers who request cancellation or show signs they may leave
  • Explore each customer’s situation and recommend the most appropriate resolution
  • Create and carry out save strategies involving offers, renegotiations, and action plans
  • Manage complaints and escalations from intake through follow-up, providing clear and timely communication
  • Serve as the primary contact during critical cases and support customers until resolution
  • Analyze recurring complaints and translate patterns into specific improvement proposals
  • Apply AI tools to analyze information, organize work, and improve productivity
  • Bring customer feedback and insights to relevant internal teams

Talablar

  • Background in customer retention, ombudsman operations, or B2B customer relationships
  • Proven experience negotiating cancellations and recovering at-risk accounts
  • Confidence handling dissatisfied customers and challenging conversations
  • Experience managing complaints and escalated cases
  • Strong organization for handling multiple cases at once
  • Experience overseeing a churn or cancellation pipeline
  • Familiarity with CRM platforms and data analysis tools
  • Strong analytical ability combined with active listening
  • Excellent communication, empathy, and emotional intelligence
  • Clear written communication for case records and formal replies
  • Ability to influence customers and channel their feedback into the organization
  • Experience using AI tools in professional workflows
  • Agribusiness experience or familiarity is advantageous

Imtiyozlar

  • Hybrid work in Porto Alegre, RS, combining office and remote work
  • Caju benefits card for food and meal allowances
  • Home office allowance
  • Public transportation allowance
  • Bradesco health insurance with nationwide coverage and no waiting period for employees and dependents
  • Dental insurance with nationwide coverage for employees and dependents
  • Wellhub access to gyms, studios, and wellness platforms
  • Conexa Saúde access to psychologists and nutritionists
  • Birthday day off
  • Annual bonus linked to company performance
  • Referral program with rewards credited to Caju
  • Creditas partnership offering special terms on loans and financial solutions

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