Aegro
Aegro
Aegro एक कृषि प्रौद्योगिकी कंपनी है, जिसकी स्थापना 2014 में हुई थी और जो आधुनिक कृषि कार्यों के लिए फार्म प्रबंधन सॉफ़्टवेयर विकसित करती है। इसका प्लेटफ़ॉर्म प्रशासनिक, वित्तीय, कर, उत्पादन-योजना, अनुपालन और ऑनलाइन चालान से जुड़ी कार्यप्रणालियों को एक डिजिटल प्रणाली में एकीकृत करता है, जिससे उत्पादक अलग-अलग स्प्रेडशीट की जगह अधिक समन्वित दैनिक प्रबंधन अपना सकते हैं। मोबाइल एक्सेस और रियल-टाइम टूल्स के माध्यम से Aegro उत्पादन चक्र के दौरान किसानों का समर्थन करती है और कृषि सॉफ़्टवेयर को फिनटेक क्षमताओं के साथ जोड़ती है।

Aegro Mid-Level Customer Retention Analyst - Hybrid Porto Alegre

Join Aegro as a customer retention analyst supporting a farm-management software business. The role focuses on preventing and recovering churn, resolving complaints, and managing escalated customer cases.

विवरण

  • Lead retention conversations with customers who request cancellation or show signs they may leave
  • Explore each customer’s situation and recommend the most appropriate resolution
  • Create and carry out save strategies involving offers, renegotiations, and action plans
  • Manage complaints and escalations from intake through follow-up, providing clear and timely communication
  • Serve as the primary contact during critical cases and support customers until resolution
  • Analyze recurring complaints and translate patterns into specific improvement proposals
  • Apply AI tools to analyze information, organize work, and improve productivity
  • Bring customer feedback and insights to relevant internal teams

आवश्यकताएँ

  • Background in customer retention, ombudsman operations, or B2B customer relationships
  • Proven experience negotiating cancellations and recovering at-risk accounts
  • Confidence handling dissatisfied customers and challenging conversations
  • Experience managing complaints and escalated cases
  • Strong organization for handling multiple cases at once
  • Experience overseeing a churn or cancellation pipeline
  • Familiarity with CRM platforms and data analysis tools
  • Strong analytical ability combined with active listening
  • Excellent communication, empathy, and emotional intelligence
  • Clear written communication for case records and formal replies
  • Ability to influence customers and channel their feedback into the organization
  • Experience using AI tools in professional workflows
  • Agribusiness experience or familiarity is advantageous

लाभ

  • Hybrid work in Porto Alegre, RS, combining office and remote work
  • Caju benefits card for food and meal allowances
  • Home office allowance
  • Public transportation allowance
  • Bradesco health insurance with nationwide coverage and no waiting period for employees and dependents
  • Dental insurance with nationwide coverage for employees and dependents
  • Wellhub access to gyms, studios, and wellness platforms
  • Conexa Saúde access to psychologists and nutritionists
  • Birthday day off
  • Annual bonus linked to company performance
  • Referral program with rewards credited to Caju
  • Creditas partnership offering special terms on loans and financial solutions

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