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Qnity
Qnity
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Asistență medicalăConsultanțăIndustria prelucrătoare
Qnity este o companie de deep tech care dezvoltă cipuri cuantice electrochimice și tehnologii de detecție moleculară pentru descoperirea medicamentelor și diagnosticare. Platforma sa combină electrozi din nanour și siliciu cu detecția cuantică pentru a urmări în timp real interacțiunile moleculare, de la compuși organici mici până la produse biologice complexe, la concentrații atomolare. Tehnologia este concepută pentru a ajuta companiile farmaceutice, cercetătorii din biotehnologie și dezvoltatorii de soluții de diagnostic să realizeze analize mai rapide și cu un randament mai mare ale afinității de legare și cineticii moleculare, pentru aplicații precum validarea țintelor, descoperirea compușilor lider și testele de precizie.
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Americas Regional Customer Experience Manager – Qnity (Hybrid)

Lead Qnity’s customer experience function across the Americas, overseeing service, pricing, CRM, fulfillment, and operational transformation. The role focuses on customer satisfaction, team performance, and scalable process improvement in the advanced electronics business.

USStatele Unite ale AmericiiMAMassachusettsHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Build, develop, and mentor a high-performing Customer Experience organization
  • Lead talent development, succession planning, employee engagement, and performance management
  • Establish a culture centered on accountability, collaboration, and continuous improvement
  • Oversee customer-facing activities spanning service, pricing, enablement, CRM, and order fulfillment
  • Develop strong partnerships with customers, commercial teams, and other key stakeholders
  • Advance service quality, customer satisfaction, and regional business growth
  • Lead automation, digitization, and process simplification programs
  • Deliver regional service, productivity, and performance targets
  • Collaborate with Supply Chain and Operations to support dependable customer fulfillment
  • Manage escalations, resolve issues, and lead ongoing improvement initiatives
  • Maintain compliance with company policies, regulations, and internal controls
  • Convert global Customer Experience priorities into effective regional action plans
  • Direct cross-functional projects that strengthen customer engagement and operational performance
  • Capture, standardize, and expand proven practices across the organization
  • Use benchmarking, analytics, and data-led decisions to advance innovation

Cerințe

  • Substantial leadership experience in Customer Experience, Customer Service, Commercial Operations, Supply Chain, or a comparable function
  • Strong knowledge of order-to-cash workflows, customer relationship management, and service operations
  • Demonstrated ability to lead managers and influence stakeholders in complex matrix organizations
  • Strategic perspective supported by sound business judgment and strong stakeholder management
  • Track record of leading transformation, improving operations, and delivering business outcomes
  • Comfort working in a global, fast-moving environment
  • Experience in the electronics industry is preferred
  • APICS CPIM or CSCP, or Six Sigma certification, is advantageous
  • Bachelor’s degree in Business, Supply Chain, Engineering, or a related discipline
  • Willingness to travel internationally approximately 30% of the time

Beneficii

  • Comprehensive compensation and benefits package
  • Equal opportunity employment
  • Reasonable accommodations available for applicants with disabilities

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