Qnity
Qnity
Qnity dori vositalarini kashf etish va diagnostika uchun kvant-elektrokimyoviy chiplar hamda molekulyar sezish texnologiyasini ishlab chiqadigan chuqur texnologiyalar kompaniyasidir. Uning platformasi attomolyar konsentratsiyalarda kichik organik birikmalardan tortib murakkab biologik molekulalargacha bo‘lgan molekulyar o‘zaro ta’sirlarni real vaqt rejimida kuzatish uchun nanooltin–kremniy elektrodlarini kvant sezish texnologiyasi bilan birlashtiradi. Texnologiya farmatsevtika kompaniyalari, biotexnologiya tadqiqotchilari va diagnostika ishlab chiquvchilariga nishonni tasdiqlash, yetakchi birikmalarni kashf etish va aniq tahlillar kabi yo‘nalishlarda bog‘lanish affiniteti hamda molekulyar kinetikani tezroq va yuqori unumdorlikda o‘rganishga yordam berish uchun mo‘ljallangan.

Americas Regional Customer Experience Manager – Qnity (Hybrid)

Lead Qnity’s customer experience function across the Americas, overseeing service, pricing, CRM, fulfillment, and operational transformation. The role focuses on customer satisfaction, team performance, and scalable process improvement in the advanced electronics business.

Tavsif

  • Build, develop, and mentor a high-performing Customer Experience organization
  • Lead talent development, succession planning, employee engagement, and performance management
  • Establish a culture centered on accountability, collaboration, and continuous improvement
  • Oversee customer-facing activities spanning service, pricing, enablement, CRM, and order fulfillment
  • Develop strong partnerships with customers, commercial teams, and other key stakeholders
  • Advance service quality, customer satisfaction, and regional business growth
  • Lead automation, digitization, and process simplification programs
  • Deliver regional service, productivity, and performance targets
  • Collaborate with Supply Chain and Operations to support dependable customer fulfillment
  • Manage escalations, resolve issues, and lead ongoing improvement initiatives
  • Maintain compliance with company policies, regulations, and internal controls
  • Convert global Customer Experience priorities into effective regional action plans
  • Direct cross-functional projects that strengthen customer engagement and operational performance
  • Capture, standardize, and expand proven practices across the organization
  • Use benchmarking, analytics, and data-led decisions to advance innovation

Talablar

  • Substantial leadership experience in Customer Experience, Customer Service, Commercial Operations, Supply Chain, or a comparable function
  • Strong knowledge of order-to-cash workflows, customer relationship management, and service operations
  • Demonstrated ability to lead managers and influence stakeholders in complex matrix organizations
  • Strategic perspective supported by sound business judgment and strong stakeholder management
  • Track record of leading transformation, improving operations, and delivering business outcomes
  • Comfort working in a global, fast-moving environment
  • Experience in the electronics industry is preferred
  • APICS CPIM or CSCP, or Six Sigma certification, is advantageous
  • Bachelor’s degree in Business, Supply Chain, Engineering, or a related discipline
  • Willingness to travel internationally approximately 30% of the time

Imtiyozlar

  • Comprehensive compensation and benefits package
  • Equal opportunity employment
  • Reasonable accommodations available for applicants with disabilities

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