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Qnity
Qnity
1 – 10 Employees
ConsultingHealthcareManufacturing
Qnity is a deep-tech company building quantum-electrochemical chips and molecular sensing technology for drug discovery and diagnostics. Its platform combines nanogold–silicon electrodes with quantum sensing to track molecular interactions in real time, from small organic compounds to complex biologics, at attomolar concentrations. The technology is designed to help pharmaceutical companies, biotech researchers, and diagnostics developers perform faster, higher-throughput analyses of binding affinity and molecular kinetics for applications including target validation, lead discovery, and precision assays.
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Americas Regional Customer Experience Manager – Qnity (Hybrid)

Lead Qnity’s customer experience function across the Americas, overseeing service, pricing, CRM, fulfillment, and operational transformation. The role focuses on customer satisfaction, team performance, and scalable process improvement in the advanced electronics business.

USUnited StatesMAMassachusettsHybridFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Build, develop, and mentor a high-performing Customer Experience organization
  • Lead talent development, succession planning, employee engagement, and performance management
  • Establish a culture centered on accountability, collaboration, and continuous improvement
  • Oversee customer-facing activities spanning service, pricing, enablement, CRM, and order fulfillment
  • Develop strong partnerships with customers, commercial teams, and other key stakeholders
  • Advance service quality, customer satisfaction, and regional business growth
  • Lead automation, digitization, and process simplification programs
  • Deliver regional service, productivity, and performance targets
  • Collaborate with Supply Chain and Operations to support dependable customer fulfillment
  • Manage escalations, resolve issues, and lead ongoing improvement initiatives
  • Maintain compliance with company policies, regulations, and internal controls
  • Convert global Customer Experience priorities into effective regional action plans
  • Direct cross-functional projects that strengthen customer engagement and operational performance
  • Capture, standardize, and expand proven practices across the organization
  • Use benchmarking, analytics, and data-led decisions to advance innovation

Requirements

  • Substantial leadership experience in Customer Experience, Customer Service, Commercial Operations, Supply Chain, or a comparable function
  • Strong knowledge of order-to-cash workflows, customer relationship management, and service operations
  • Demonstrated ability to lead managers and influence stakeholders in complex matrix organizations
  • Strategic perspective supported by sound business judgment and strong stakeholder management
  • Track record of leading transformation, improving operations, and delivering business outcomes
  • Comfort working in a global, fast-moving environment
  • Experience in the electronics industry is preferred
  • APICS CPIM or CSCP, or Six Sigma certification, is advantageous
  • Bachelor’s degree in Business, Supply Chain, Engineering, or a related discipline
  • Willingness to travel internationally approximately 30% of the time

Benefits

  • Comprehensive compensation and benefits package
  • Equal opportunity employment
  • Reasonable accommodations available for applicants with disabilities

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