Qnity
Qnity
Qnity एक डीप-टेक कंपनी है जो दवा खोज और निदान के लिए क्वांटम-इलेक्ट्रोकेमिकल चिप्स और आणविक संवेदन तकनीक विकसित करती है। इसका प्लेटफ़ॉर्म नैनोगोल्ड-सिलिकॉन इलेक्ट्रोड को क्वांटम सेंसिंग के साथ जोड़कर, छोटे कार्बनिक यौगिकों से लेकर जटिल जैविक अणुओं तक, एटोमोलर सांद्रता में आणविक अंतःक्रियाओं को रियल टाइम में ट्रैक करता है। यह तकनीक फार्मास्यूटिकल कंपनियों, बायोटेक शोधकर्ताओं और डायग्नोस्टिक्स डेवलपरों को लक्ष्य सत्यापन, लीड खोज और प्रिसीजन असेज़ जैसे अनुप्रयोगों के लिए बाइंडिंग एफिनिटी और आणविक गतिशीलता का अधिक तेज़ी से और बड़े पैमाने पर विश्लेषण करने में मदद करने के लिए बनाई गई है।

Americas Regional Customer Experience Manager – Qnity (Hybrid)

Lead Qnity’s customer experience function across the Americas, overseeing service, pricing, CRM, fulfillment, and operational transformation. The role focuses on customer satisfaction, team performance, and scalable process improvement in the advanced electronics business.

विवरण

  • Build, develop, and mentor a high-performing Customer Experience organization
  • Lead talent development, succession planning, employee engagement, and performance management
  • Establish a culture centered on accountability, collaboration, and continuous improvement
  • Oversee customer-facing activities spanning service, pricing, enablement, CRM, and order fulfillment
  • Develop strong partnerships with customers, commercial teams, and other key stakeholders
  • Advance service quality, customer satisfaction, and regional business growth
  • Lead automation, digitization, and process simplification programs
  • Deliver regional service, productivity, and performance targets
  • Collaborate with Supply Chain and Operations to support dependable customer fulfillment
  • Manage escalations, resolve issues, and lead ongoing improvement initiatives
  • Maintain compliance with company policies, regulations, and internal controls
  • Convert global Customer Experience priorities into effective regional action plans
  • Direct cross-functional projects that strengthen customer engagement and operational performance
  • Capture, standardize, and expand proven practices across the organization
  • Use benchmarking, analytics, and data-led decisions to advance innovation

आवश्यकताएँ

  • Substantial leadership experience in Customer Experience, Customer Service, Commercial Operations, Supply Chain, or a comparable function
  • Strong knowledge of order-to-cash workflows, customer relationship management, and service operations
  • Demonstrated ability to lead managers and influence stakeholders in complex matrix organizations
  • Strategic perspective supported by sound business judgment and strong stakeholder management
  • Track record of leading transformation, improving operations, and delivering business outcomes
  • Comfort working in a global, fast-moving environment
  • Experience in the electronics industry is preferred
  • APICS CPIM or CSCP, or Six Sigma certification, is advantageous
  • Bachelor’s degree in Business, Supply Chain, Engineering, or a related discipline
  • Willingness to travel internationally approximately 30% of the time

लाभ

  • Comprehensive compensation and benefits package
  • Equal opportunity employment
  • Reasonable accommodations available for applicants with disabilities

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