Business Development Representative - San Francisco (Hybrid)
StuutBuild sales pipeline for Stuut’s AI-powered accounts receivable platform. Prospect and qualify leads, deliver product demos, and support mid-market growth.
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Natera develops cell-free DNA testing and bioinformatics solutions for healthcare. Its diagnostic technologies support non-invasive prenatal screening, cancer detection, and organ transplant monitoring, helping clinicians and patients access genetic insights for more informed care decisions. The company’s work brings together biotechnology, data analysis, and clinical applications across several areas of modern medicine.
Remote Customer Experience Associate at Natera
Natera is hiring a remote Customer Experience Associate to support patients, clinicians, laboratories, and partners with cfDNA testing inquiries. The full-time role covers test information, results, orders, accounts, technical concerns, and customer follow-up in the United States.
Description
- Support domestic and international customers under the guidance of the Customer Experience Supervisor
- Collect missing patient, physician, clinic, billing, insurance, and testing details for submitted samples
- Provide updates on testing progress and arrange the reissue or resubmission of released results
- Coordinate mobile phlebotomy appointments and requests
- Investigate and route customer technical problems
- Direct clinical questions to Genetic Counseling staff or arrange appropriate follow-up
- Assist Sales with account creation and updates, kit and supply requests, pre-filled requisitions, and order monitoring
- Address complaints and questions about missing or delayed samples, reports, and related issues
- Review information, verify customers, and refer unresolved matters through the proper escalation path
- Maintain customer records and log contacts, resolutions, actions, and follow-up needs
- Stay informed about Natera genetic tests, specimen requirements, processing times, health information, forms, and waivers
- Help coach and onboard new team members
- Safeguard paper and electronic protected health information in accordance with HIPAA procedures
- Complete all required Natera training and keep training status current
Requirements
- High school diploma or equivalent
- Two or more years of customer service experience
- Understanding of customer service standards and operating practices
- Ability to assess, escalate, or resolve customer questions within defined procedures
- Background in telephone and written customer support
- Familiarity with administrative processes and protocols
- Working knowledge of numeric, verbal, and written language applications
- Intermediate proficiency with Microsoft Office and Google Workspace applications, including Drive, Gmail, Docs, and Sheets
- Strong organization and attention to detail
- Professional communication with customers
- Multilingual ability is a significant advantage
- Experience with Salesforce CRM, LIMS, Twilio, or another virtual communications platform is preferred
- Experience collecting, organizing, maintaining, and analyzing data is preferred
- Ability to keep Natera training requirements current
- Willingness to follow Natera policies for handling and protecting patient privacy
Benefits
- Medical, dental, vision, life, and disability coverage is available to eligible employees and dependents
- Complimentary testing for employees and their immediate families
- Fertility care support
- Pregnancy and baby-bonding leave
- 401(k) benefits
- Commuter benefits
- Employee referral program
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