Mercy
Mercy
Mercy is a community-focused nonprofit healthcare system providing care through hospitals, clinics, urgent and convenient care centers, and telehealth services. Its patient support ecosystem includes appointment scheduling, billing and payment assistance, provider directories, patient portals, multilingual resources, care coordination, and community health education. With roots dating to 1886, Mercy brings together a large healthcare workforce around improving health and wellness in the communities it serves.

Informatics Analyst, Hybrid - Northwest Arkansas

Support Mercy’s electronic health record systems across Northwest Arkansas clinics through clinical workflow improvement, automated process implementation, and end-user assistance delivered onsite and remotely.

Description

  • Provide clinical care delivery expertise for Mercy’s electronic health record program
  • Assess and advance technologies that simplify clinical documentation and assessment workflows
  • Help develop and implement automated clinical processes, including advanced implementation support
  • Deliver at-the-elbow and other end-user assistance to electronic health record users
  • Offer regular onsite support at Mercy clinics throughout the Northwest Arkansas community
  • Divide working time between onsite clinic support and remote work

Requirements

  • Associate degree in a healthcare discipline, specialized training, or equivalent experience working with electronic health records
  • At least two years of relevant technical or business experience
  • Strong verbal and written communication abilities
  • Previous experience with Epic EHR is preferred
  • Experience using data analytics and data management for systems evaluation is preferred
  • Experience preparing medical policy documentation is preferred
  • Ability to work independently and contribute effectively within a collaborative team
  • Experience working with business applications
  • Willingness to travel out of town occasionally

Benefits

  • Medical insurance coverage
  • Dental insurance coverage
  • Vision insurance coverage
  • Paid time off
  • Tuition assistance
  • Retirement plan matching for team members working at least 32 hours per pay period
  • Hybrid schedule combining onsite and remote work

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