Natera
Natera
Natera स्वास्थ्य सेवा के लिए सेल-फ्री DNA परीक्षण और बायोइन्फॉर्मेटिक्स समाधान विकसित करती है। इसकी नैदानिक तकनीकें गैर-आक्रामक प्रसवपूर्व जांच, कैंसर की पहचान और अंग प्रत्यारोपण की निगरानी में सहायता करती हैं, जिससे चिकित्सकों और मरीजों को अधिक सूचित देखभाल संबंधी निर्णय लेने के लिए आनुवंशिक जानकारी मिलती है। कंपनी का कार्य आधुनिक चिकित्सा के कई क्षेत्रों में जैव-प्रौद्योगिकी, डेटा विश्लेषण और नैदानिक अनुप्रयोगों को एक साथ लाता है।

Remote Customer Experience Associate at Natera

Natera is hiring a remote Customer Experience Associate to support patients, clinicians, laboratories, and partners with cfDNA testing inquiries. The full-time role covers test information, results, orders, accounts, technical concerns, and customer follow-up in the United States.

विवरण

  • Support domestic and international customers under the guidance of the Customer Experience Supervisor
  • Collect missing patient, physician, clinic, billing, insurance, and testing details for submitted samples
  • Provide updates on testing progress and arrange the reissue or resubmission of released results
  • Coordinate mobile phlebotomy appointments and requests
  • Investigate and route customer technical problems
  • Direct clinical questions to Genetic Counseling staff or arrange appropriate follow-up
  • Assist Sales with account creation and updates, kit and supply requests, pre-filled requisitions, and order monitoring
  • Address complaints and questions about missing or delayed samples, reports, and related issues
  • Review information, verify customers, and refer unresolved matters through the proper escalation path
  • Maintain customer records and log contacts, resolutions, actions, and follow-up needs
  • Stay informed about Natera genetic tests, specimen requirements, processing times, health information, forms, and waivers
  • Help coach and onboard new team members
  • Safeguard paper and electronic protected health information in accordance with HIPAA procedures
  • Complete all required Natera training and keep training status current

आवश्यकताएँ

  • High school diploma or equivalent
  • Two or more years of customer service experience
  • Understanding of customer service standards and operating practices
  • Ability to assess, escalate, or resolve customer questions within defined procedures
  • Background in telephone and written customer support
  • Familiarity with administrative processes and protocols
  • Working knowledge of numeric, verbal, and written language applications
  • Intermediate proficiency with Microsoft Office and Google Workspace applications, including Drive, Gmail, Docs, and Sheets
  • Strong organization and attention to detail
  • Professional communication with customers
  • Multilingual ability is a significant advantage
  • Experience with Salesforce CRM, LIMS, Twilio, or another virtual communications platform is preferred
  • Experience collecting, organizing, maintaining, and analyzing data is preferred
  • Ability to keep Natera training requirements current
  • Willingness to follow Natera policies for handling and protecting patient privacy

लाभ

  • Medical, dental, vision, life, and disability coverage is available to eligible employees and dependents
  • Complimentary testing for employees and their immediate families
  • Fertility care support
  • Pregnancy and baby-bonding leave
  • 401(k) benefits
  • Commuter benefits
  • Employee referral program

संबंधित नौकरियाँ

4M Analytics

Senior Computer Vision Algorithm Engineer

4M Analytics

Develop computer vision and machine learning systems for 4M Analytics’ subsurface utility mapping platform. Own algorithms from research through production in partnership with data engineering and product teams.

खोलें
Joom

Enterprise Customer Success Manager, Brazil (Remote)

Joom

Lead renewals, retention, and account growth for JoomPulse enterprise customers. Turn Mercado Livre and Shopee analytics into practical recommendations for marketplace sellers.

खोलें
Cyera

Regional Sales Director, Identity Security

Cyera

Lead Cyera’s Pacific Northwest sales team, grow the territory, and exceed quotas for its AI and data security platform.

खोलें
Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

खोलें
Dream

Senior Program Manager, Sovereign AI (Hybrid, Israel)

Dream

Lead Dream’s Sovereign AI roadmap for government and critical infrastructure customers, coordinating research, engineering, product, launches, and AI-enabled operations.

खोलें
Claroty
SKF Group

Global Product Engineer, Bearings — SKF, Bengaluru

SKF Group

Design bearing products, models, drawings, and variants at SKF, a global provider of rotating equipment solutions. Support modular design, testing, and product lifecycle management.

खोलें
Webbing

Mobile Fraud Analyst – Bucharest Hybrid

Webbing

Investigate and prevent telecom fraud across Webbing’s global MVNO connectivity and IoT services. Analyze traffic, roaming, SIM, voice, SMS, and data activity for anomalies.

खोलें
The Clorox Company

Finance Manager, Manufacturing Finance

The Clorox Company

Manage manufacturing finance activities for Clorox, including cost consolidation, forecasting, and monthly accounting close. Partner with plant sites, Procurement, and Supply Planning in Mexico.

खोलें