Joom
Joom
Joom ऐसी तकनीक और मार्केटप्लेस विकसित करता है, जो उपभोक्ताओं और व्यवसायों के लिए सीमा-पार वाणिज्य को आसान बनाते हैं। इसके उत्पादों में उपभोक्ताओं के लिए Joom ई-कॉमर्स मार्केटप्लेस, JMS API और व्हाइट-लेबल टूल शामिल हैं, जो स्थानीय मार्केटप्लेस को अंतरराष्ट्रीय इन्वेंट्री उपलब्ध कराने में मदद करते हैं। JoomPro B2B व्यापार के लिए, JoomPulse AI-आधारित विश्लेषण के लिए और Onfy जैसे वर्टिकल मार्केटप्लेस फार्मास्यूटिकल्स के लिए सेवाएँ प्रदान करते हैं। लिस्बन में मुख्यालय और दुनिया भर में कार्यालयों के साथ, Joom मार्केटप्लेस तकनीक, ऑटोमेशन, विश्लेषण, अंतरराष्ट्रीय लॉजिस्टिक्स तथा वैश्विक आपूर्ति और मांग पर काम करने वाली टीमों को एक साथ लाता है।

Enterprise Customer Success Manager, Brazil (Remote)

Lead renewals, retention, and account growth for JoomPulse enterprise customers. Turn Mercado Livre and Shopee analytics into practical recommendations for marketplace sellers.

विवरण

  • Manage account relationships, demonstrate value, and secure renewals for enterprise customers.
  • Lead monthly business reviews and quarterly planning across the customer portfolio.
  • Translate Mercado Livre and Shopee data into tailored insights and actionable recommendations.
  • Grow retention and expansion revenue within existing accounts.
  • Interview customers and deliver training demonstrations to gather insights and represent customer needs in product discussions.
  • Maintain a high customer satisfaction index for the service.
  • Travel to customer sites and industry events two to three times a year, with occasional additional visits.

आवश्यकताएँ

  • Own the full lifecycle of large marketplace seller or brand accounts, from onboarding and adoption through business reviews, renewal, and growth.
  • Know key brand marketplace metrics, including category share by value and units, first-party versus third-party sales, assortment and availability, Buy Box, average order value, and unauthorized seller detection.
  • Understand brand price policy compliance, including suggested and monitored prices, listings inside and outside policy, and EAN/SKU matching.
  • Interpret raw data, assess its implications for a client's commercial plan, and write actionable recommendations.
  • Present business reviews to senior stakeholders such as brand managers, e-commerce leads, and commercial directors.
  • Manage commercial conversations within existing accounts, including add-on proposals, renewal negotiations, and procurement discussions.
  • Handle difficult conversations about data discrepancies or missed deliverables while maintaining customer relationships.
  • Use large language models and AI agents in daily work.
  • English proficiency at B2 level or higher is preferred.
  • Spanish is a plus.

लाभ

  • Compensation includes a base salary and bonuses.
  • PJ employment arrangement, with the possibility of moving to CLT employment later.
  • Work with colleagues across Portugal, Brazil, Latvia, and China, with opportunities for promotion.

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