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Joom
Joom
201 – 500 Zaposleni
B2BE-trgovinaTržnica
Joom razvija tehnologije in spletne tržnice, ki potrošnikom in podjetjem olajšujejo čezmejno trgovanje. Njegovi izdelki vključujejo potrošniško spletno tržnico Joom, JMS API in orodja white-label, ki lokalnim tržnicam pomagajo ponujati mednarodni izbor izdelkov, JoomPro za B2B trgovanje, JoomPulse za analitiko, ki jo poganja umetna inteligenca, ter vertikalne tržnice, kot je Onfy za farmacevtske izdelke. Sedež podjetja Joom je v Lizboni, pisarne pa ima po vsem svetu. Joom združuje ekipe, ki delajo na tehnologiji spletnih tržnic, avtomatizaciji, analitiki, mednarodni logistiki ter globalni ponudbi in povpraševanju.
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Delovna mesta v podjetju

Enterprise Customer Success Manager, Brazil (Remote)

Lead renewals, retention, and account growth for JoomPulse enterprise customers. Turn Mercado Livre and Shopee analytics into practical recommendations for marketplace sellers.

BRBrazilijaNa daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Manage account relationships, demonstrate value, and secure renewals for enterprise customers.
  • Lead monthly business reviews and quarterly planning across the customer portfolio.
  • Translate Mercado Livre and Shopee data into tailored insights and actionable recommendations.
  • Grow retention and expansion revenue within existing accounts.
  • Interview customers and deliver training demonstrations to gather insights and represent customer needs in product discussions.
  • Maintain a high customer satisfaction index for the service.
  • Travel to customer sites and industry events two to three times a year, with occasional additional visits.

Zahteve

  • Own the full lifecycle of large marketplace seller or brand accounts, from onboarding and adoption through business reviews, renewal, and growth.
  • Know key brand marketplace metrics, including category share by value and units, first-party versus third-party sales, assortment and availability, Buy Box, average order value, and unauthorized seller detection.
  • Understand brand price policy compliance, including suggested and monitored prices, listings inside and outside policy, and EAN/SKU matching.
  • Interpret raw data, assess its implications for a client's commercial plan, and write actionable recommendations.
  • Present business reviews to senior stakeholders such as brand managers, e-commerce leads, and commercial directors.
  • Manage commercial conversations within existing accounts, including add-on proposals, renewal negotiations, and procurement discussions.
  • Handle difficult conversations about data discrepancies or missed deliverables while maintaining customer relationships.
  • Use large language models and AI agents in daily work.
  • English proficiency at B2 level or higher is preferred.
  • Spanish is a plus.

Ugodnosti

  • Compensation includes a base salary and bonuses.
  • PJ employment arrangement, with the possibility of moving to CLT employment later.
  • Work with colleagues across Portugal, Brazil, Latvia, and China, with opportunities for promotion.

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