Group Communications Specialist
Absa Group
Develop strategic internal content and campaigns for Absa Group, a leading African banking group. Strengthen colleague engagement across digital communication channels.
Open
Joom develops technology and marketplaces that make cross-border commerce easier for consumers and businesses. Its products include the Joom consumer e-commerce marketplace, JMS API and white-label tools that help local marketplaces offer international inventory, JoomPro for B2B trade, JoomPulse for AI-driven analytics, and vertical marketplaces such as Onfy for pharmaceuticals. With headquarters in Lisbon and offices worldwide, Joom brings together teams working on marketplace technology, automation, analytics, international logistics, and global supply and demand.
Enterprise Customer Success Manager, Brazil (Remote)
Lead renewals, retention, and account growth for JoomPulse enterprise customers. Turn Mercado Livre and Shopee analytics into practical recommendations for marketplace sellers.
Description
- Manage account relationships, demonstrate value, and secure renewals for enterprise customers.
- Lead monthly business reviews and quarterly planning across the customer portfolio.
- Translate Mercado Livre and Shopee data into tailored insights and actionable recommendations.
- Grow retention and expansion revenue within existing accounts.
- Interview customers and deliver training demonstrations to gather insights and represent customer needs in product discussions.
- Maintain a high customer satisfaction index for the service.
- Travel to customer sites and industry events two to three times a year, with occasional additional visits.
Requirements
- Own the full lifecycle of large marketplace seller or brand accounts, from onboarding and adoption through business reviews, renewal, and growth.
- Know key brand marketplace metrics, including category share by value and units, first-party versus third-party sales, assortment and availability, Buy Box, average order value, and unauthorized seller detection.
- Understand brand price policy compliance, including suggested and monitored prices, listings inside and outside policy, and EAN/SKU matching.
- Interpret raw data, assess its implications for a client's commercial plan, and write actionable recommendations.
- Present business reviews to senior stakeholders such as brand managers, e-commerce leads, and commercial directors.
- Manage commercial conversations within existing accounts, including add-on proposals, renewal negotiations, and procurement discussions.
- Handle difficult conversations about data discrepancies or missed deliverables while maintaining customer relationships.
- Use large language models and AI agents in daily work.
- English proficiency at B2 level or higher is preferred.
- Spanish is a plus.
Benefits
- Compensation includes a base salary and bonuses.
- PJ employment arrangement, with the possibility of moving to CLT employment later.
- Work with colleagues across Portugal, Brazil, Latvia, and China, with opportunities for promotion.
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