Jamestown
Jamestown
501 – 1,000 Employees
ConstructionHospitalityMarketing
Jamestown is a design-led, vertically integrated real estate investment manager and service provider with more than four decades of experience. The firm acquires, develops, transforms, and operates distinctive office, retail, and residential properties, including One Times Square, Chelsea Market, Ponce City Market, Industry City, and Ghirardelli Square. Its investment platform includes the Premier Property Fund, German Retail Funds, Jamestown Invest, Jamestown Latin America, Jamestown Europe, and Timberland Funds. Jamestown brings acquisitions, development and construction, asset and property management, leasing, capital markets, investor relations, and sustainability expertise together in-house to serve institutional investors and tenants. Its multidisciplinary organization offers career paths across real estate investment, development, operations, and related corporate functions.

Director of Event Programming and Operations

Lead event programming, sales accountability, financial performance, and operations at Jamestown’s One Times Square destination. Oversee event delivery, staff, safety, and client activation resources.

Description

  • Direct programming strategy for events across One Times Square.
  • Select event formats, frequency, locations, schedules, and feasible activations.
  • Maintain the master calendar for venue spaces, tracking holds, confirmed events, blackout dates, and building activity.
  • Share event updates with Sales, Guest Experience, Property Management, Marketing, Security, and Engineering.
  • Run regular working group meetings and monitor the upcoming event pipeline.
  • Set sales goals and KPIs with Elevate, Backal, Sponsorships, Sales leadership, and the Chief Operating Officer.
  • Track sales team performance and report results, variances, risks, and corrective actions.
  • Join prospective client tours as the operations subject matter expert.
  • Lead formal event handoffs after contracts are signed.
  • Oversee each event from contract execution through closeout.
  • Set client communication schedules and planning milestones, and coordinate site visits, technical walkthroughs, run-of-show documents, and floor plans.
  • Coordinate load-in and load-out schedules, dock assignments, freight elevators, vendors, building rules, safety procedures, and labor needs.
  • Manage event and programming P&Ls, budgets, forecasts, billing, charge reconciliation, and variance reporting.
  • Oversee the collection, review, approval, and tracking of certificates of insurance.
  • Develop and maintain event lifecycle SOPs, client space guides, floor plans, technical specifications, load-in guidance, policies, vendor lists, timelines, and FAQs.
  • Train Sales, Guest Experience, and Property Management teams to use SOPs and client resources.
  • Run post-event reviews and apply lessons learned.
  • Hire, supervise, coach, onboard, and train event operations staff and support teams.
  • Coordinate guest experience, property management, marketing, security, engineering, janitorial services, access control, promotions, and brand consistency.

Requirements

  • Bring at least 7 years of experience in event programming or operations, venue management, hospitality, or commercial real estate event programming.
  • Have at least 3 years of supervisory or leadership experience.
  • Have set programming strategy and managed a master calendar across multiple spaces and working groups.
  • Have managed event or departmental P&Ls and budgets, including forecasts, cost controls, and variance reporting.
  • Have worked alongside dedicated sales teams in a handoff model, setting, tracking, and reporting sales goals and KPIs.
  • Show experience creating or scaling event processes, SOPs, and operational documentation.
  • Understand certificate of insurance requirements, insurance terminology, and risk mitigation.
  • Know load-in and load-out logistics, vendor management, and building operations.
  • Communicate and present effectively with clients.
  • Write clearly and effectively.
  • Demonstrate strong financial acumen and ability to analyze P&Ls.
  • Be able to hold cross-functional and sales teams accountable for goals.
  • Manage multiple events and competing priorities in a fast-paced setting.
  • Use event management and calendar software such as Tripleseat, Cvent, Momentus, or comparable tools.
  • Use CRM software and Microsoft Office.
  • Hold a bachelor's degree in hospitality, business, event management, or a related field.
  • Work a flexible schedule, including evenings, weekends, and holidays as dictated by the event calendar.
  • Adapt to a dynamic environment and adjusted schedules, travel, overtime, and evening or weekend hours.
  • Follow company safety and operational rules.
  • Be able to walk and stand for part of the workday and use necessary equipment.

Benefits

  • Flexible hours that may include evenings, weekends, and holidays according to the event calendar.
  • An equal opportunity employer committed to fairness, transparency, and opportunity for all.
  • Professional growth through coaching, onboarding, and training.
  • Work on an expanding event program at One Times Square.

Related Jobs