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Zendesk
Zendesk
5.001 – 10.000 Angajați
Sponsor pentru viza H1BConsultanțăLogisticăMarketing
Zendesk dezvoltă software pentru servicii de relații cu clienții și vânzări, care ajută organizațiile să gestioneze conversațiile, solicitările de asistență și relațiile cu clienții într-un mediu conectat. Platforma sa reunește mesageria, chatul live, instrumente de automatizare bazate pe inteligență artificială, soluții pentru confidențialitatea și protecția datelor și un spațiu de lucru pentru agenți, oferind echipelor modalități flexibile de a-și organiza operațiunile de servicii pe măsură ce se dezvoltă. Zendesk oferă, de asemenea, servicii profesionale și resurse de instruire, punând un accent declarat pe interacțiuni personalizate cu clienții, fluxuri de lucru integrate, diversitate și incluziune și sustenabilitate.
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Locurile de muncă ale companiei

Senior CX Acceleration Consultant in São Paulo

At Zendesk, this consultant shapes customer experience transformations by configuring Zendesk solutions for clients. The role leads engagements, trains client teams, and improves customer support operations.

BRBraziliaHibridNormă întreagăSeniorLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăLimbă Obligatorie: portughezăConsultant

Descriere

  • Understand clients’ customer experience goals and Zendesk platform needs.
  • Run discovery sessions to uncover service challenges and optimization opportunities.
  • Advise clients on effective ways to use Zendesk products.
  • Design, configure, and implement client-specific solutions using Zendesk’s standard configurations.
  • Find ways to connect Zendesk with clients’ existing systems and workflows.
  • Coordinate technical specialists for integrations and custom solution consulting.
  • Manage client engagements from initial consultation through solution delivery.
  • Keep projects on schedule and within scope while meeting client expectations.
  • Share updates with clients and internal teams, and resolve issues as they arise.
  • Lead client training sessions and workshops.
  • Create documentation and resources that help clients operate independently.
  • Collect and assess client feedback to inform product and service improvements.
  • Keep up with Zendesk releases and industry developments.
  • Visit client sites when needed for in-person work and tailored support.

Cerințe

  • Hands-on experience configuring Zendesk products.
  • Strong subject matter expertise in Zendesk AI products.
  • Solid understanding of customer support operations and CRM systems.
  • Fluency in English, Portuguese, and Spanish.
  • A record of success as a Zendesk Consultant, Professional Services Consultant, or technically skilled Customer Success Manager.
  • Experience in an agile, startup-like setting is strongly preferred.
  • Excellent spoken and written communication.
  • Strong relationship-building ability and a customer-focused approach.
  • Ability to apply critical and creative thinking to complex client challenges.
  • Strong analytical and troubleshooting capabilities.
  • Experience traveling for client work as needed.
  • Ability to adjust to changing client needs and work environments.
  • Willingness to travel when customer engagements require it.

Beneficii

  • Hybrid schedule with the option to work remotely for part of the week.
  • Opportunities for personal and professional development.
  • Inclusive workplace supported by global diversity, equity, and inclusion initiatives.
  • Reasonable accommodations for applicants with disabilities and disabled veterans.

Locuri de muncă similare

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USStatele Unite ale AmericiiRemoteNormă întreagăSeniorLiderLimbă Obligatorie: englezăManager

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