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Zendesk
Zendesk
5001 – 10 000 Darbinieki
H1B vīzas sponsorsKonsultācijasLoģistikaMārketings
Zendesk izstrādā klientu apkalpošanas un pārdošanas programmatūru, kas palīdz organizācijām vienotā vidē pārvaldīt sarunas, atbalsta pieprasījumus un attiecības ar klientiem. Platforma apvieno ziņapmaiņu, tiešsaistes tērzēšanu, mākslīgā intelekta nodrošinātu automatizāciju, datu privātuma un aizsardzības rīkus, kā arī aģenta darba vidi, sniedzot komandām elastīgus veidus, kā organizēt apkalpošanas procesus, tām augot. Zendesk piedāvā arī profesionālos pakalpojumus un apmācību resursus, uzsverot personalizētu saziņu ar klientiem, integrētas darbplūsmas, daudzveidību un iekļaušanu, kā arī ilgtspēju.
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Vakances uzņēmumā

Senior CX Acceleration Consultant in São Paulo

At Zendesk, this consultant shapes customer experience transformations by configuring Zendesk solutions for clients. The role leads engagements, trains client teams, and improves customer support operations.

BRBrazīlijaHibrīdiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuNepieciešamā Valoda: spāņuNepieciešamā Valoda: portugāļuKonsultants

Apraksts

  • Understand clients’ customer experience goals and Zendesk platform needs.
  • Run discovery sessions to uncover service challenges and optimization opportunities.
  • Advise clients on effective ways to use Zendesk products.
  • Design, configure, and implement client-specific solutions using Zendesk’s standard configurations.
  • Find ways to connect Zendesk with clients’ existing systems and workflows.
  • Coordinate technical specialists for integrations and custom solution consulting.
  • Manage client engagements from initial consultation through solution delivery.
  • Keep projects on schedule and within scope while meeting client expectations.
  • Share updates with clients and internal teams, and resolve issues as they arise.
  • Lead client training sessions and workshops.
  • Create documentation and resources that help clients operate independently.
  • Collect and assess client feedback to inform product and service improvements.
  • Keep up with Zendesk releases and industry developments.
  • Visit client sites when needed for in-person work and tailored support.

Prasības

  • Hands-on experience configuring Zendesk products.
  • Strong subject matter expertise in Zendesk AI products.
  • Solid understanding of customer support operations and CRM systems.
  • Fluency in English, Portuguese, and Spanish.
  • A record of success as a Zendesk Consultant, Professional Services Consultant, or technically skilled Customer Success Manager.
  • Experience in an agile, startup-like setting is strongly preferred.
  • Excellent spoken and written communication.
  • Strong relationship-building ability and a customer-focused approach.
  • Ability to apply critical and creative thinking to complex client challenges.
  • Strong analytical and troubleshooting capabilities.
  • Experience traveling for client work as needed.
  • Ability to adjust to changing client needs and work environments.
  • Willingness to travel when customer engagements require it.

Priekšrocības

  • Hybrid schedule with the option to work remotely for part of the week.
  • Opportunities for personal and professional development.
  • Inclusive workplace supported by global diversity, equity, and inclusion initiatives.
  • Reasonable accommodations for applicants with disabilities and disabled veterans.

Saistītās vakances

Sedgwick

Workers’ Compensation Claims Examiner, Hawaii

Sedgwick
H1B vīzas sponsorsBūvniecībaKonsultācijasVeselības aprūpe
USAmerikas Savienotās ValstisHIHavajas
75 000 $ – 85 000 $ / gads
HibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuApdrošināšanas atlīdzību speciālists

Handle complex workers’ compensation claims in Hawaii for Sedgwick, from exposure investigations through resolution. Duties include evaluating benefits, negotiating settlements, and coordinating with claimants, clients, and excess carriers.

Atvērt
Great American Insurance Group

Senior Workers' Compensation Claims Specialist - Great American Insurance Group (Remote)

Great American Insurance Group
5001 – 10 000 Darbinieki
ApdrošināšanaB2B
USAmerikas Savienotās ValstisCAKalifornijaOROregona
105 000 $ – 125 000 $ / gads
AttālinātiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuApdrošināšanas atlīdzību speciālists

Handle complex workers’ compensation claims in California and Oregon for Strategic Comp, a specialty insurance provider. Investigate claims, set reserves, negotiate settlements, and guide cases to resolution in a remote role.

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Mercury Insurance

Remote Property Claims Examiner II

Mercury Insurance
5001 – 10 000 Darbinieki
H1B vīzas sponsorsAutobūveKonsultācijasLoģistika
USAmerikas Savienotās Valstis
76 829 $ – 142 213 $ / gads
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuApdrošināšanas atlīdzību speciālists

Investigate and settle moderate homeowners property claims for Mercury Insurance through virtual inspections, damage estimates, and negotiations with policyholders and vendors.

Atvērt
Travelers

General Liability Claims Representative

Travelers
H1B vīzas sponsorsApdrošināšanaKonsultācijasLoģistika
USAmerikas Savienotās ValstisAZArizonaCOKolorādoOROregona
67 000 $ – 110 600 $ / gads
HibrīdiPilna slodzeJaunākais speciālistsGrāds nav nepieciešamsNepieciešamā Valoda: angļuPārstāvisVispārīgi

Manage injury and property damage claims for Travelers, a property and casualty insurer. Investigate coverage, liability, damages, reserves, and settlements, and issue claim payments.

Atvērt
HealthEdge

Remote Claims Examiner II — HealthEdge

HealthEdge
1001 – 5000 Darbinieki
H1B vīzas sponsorsKonsultācijasVeselības apdrošināšanaVeselības aprūpe
USAmerikas Savienotās ValstisAttālinātiPilna slodzeJaunākais speciālistsGrāds nav nepieciešamsNepieciešamā Valoda: angļuApdrošināšanas atlīdzību speciālists

Adjudicate healthcare claims for HealthEdge’s health insurance operations platform, reviewing coding, coverage criteria, and payment edits. The role also includes mentoring junior colleagues and contributing to quality and process projects.

Atvērt
American Family Insurance

Associate Claims Care Center Representative (Hybrid) — American Family Insurance

American Family Insurance
ApdrošināšanaB2CFinanses
USAmerikas Savienotās ValstisAZArizonaCOKolorādoMAMasačūsetsaMNMinesotaMOMisūriNHŅūhempšīraWIViskonsina
25 $ – 31 $ / stunda
HibrīdiPilna slodzeJaunākais speciālistsVidējais līmenisGrāds nav nepieciešamsNepieciešamā Valoda: angļuApdrošināšanas atlīdzību speciālists

Handle customer inquiries about new and existing claims by phone and through digital channels. Review coverage, process payments, and support low-complexity claims.

Atvērt
Gong

Senior Manager, Enterprise Revenue Architecture

Gong
1001 – 5000 Darbinieki
H1B vīzas sponsorsKonsultācijasMārketingsSaaS
USAmerikas Savienotās ValstisCAKalifornijaILIlinoisaNYŅujorkaTXTeksasaUTJūta
181 000 $ – 239 000 $ / gads
AttālinātiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuArhitekts

Lead Revenue Architects who help enterprise customers adopt Gong’s AI Operating System and achieve stronger outcomes across ROI, renewals, and expansion. Gong applies AI to transform revenue team workflows.

Atvērt