Zendesk tashkilotlarga suhbatlar, qo‘llab-quvvatlash so‘rovlari va mijozlar bilan munosabatlarni yagona bog‘langan muhitda boshqarishga yordam beradigan mijozlarga xizmat ko‘rsatish va savdo dasturiy ta’minotini ishlab chiqadi. Uning platformasi xabar almashish, jonli chat, sun’iy intellekt asosidagi avtomatlashtirish, ma’lumotlar maxfiyligi va himoyasi vositalari hamda agentlar ish maydonini birlashtirib, jamoalarga xizmat ko‘rsatish jarayonlarini faoliyati kengaygani sari moslashuvchan tarzda tashkil etish imkonini beradi. Zendesk, shuningdek, professional xizmatlar va o‘quv resurslarini taklif etadi hamda mijozlar bilan shaxsiylashtirilgan muloqot, integratsiyalashgan ish jarayonlari, xilma-xillik va inklyuziya hamda barqarorlikka e’tibor qaratishini bildiradi.
Senior CX Acceleration Consultant in São Paulo
At Zendesk, this consultant shapes customer experience transformations by configuring Zendesk solutions for clients. The role leads engagements, trains client teams, and improves customer support operations.
Tavsif
- Understand clients’ customer experience goals and Zendesk platform needs.
- Run discovery sessions to uncover service challenges and optimization opportunities.
- Advise clients on effective ways to use Zendesk products.
- Design, configure, and implement client-specific solutions using Zendesk’s standard configurations.
- Find ways to connect Zendesk with clients’ existing systems and workflows.
- Coordinate technical specialists for integrations and custom solution consulting.
- Manage client engagements from initial consultation through solution delivery.
- Keep projects on schedule and within scope while meeting client expectations.
- Share updates with clients and internal teams, and resolve issues as they arise.
- Lead client training sessions and workshops.
- Create documentation and resources that help clients operate independently.
- Collect and assess client feedback to inform product and service improvements.
- Keep up with Zendesk releases and industry developments.
- Visit client sites when needed for in-person work and tailored support.
Talablar
- Hands-on experience configuring Zendesk products.
- Strong subject matter expertise in Zendesk AI products.
- Solid understanding of customer support operations and CRM systems.
- Fluency in English, Portuguese, and Spanish.
- A record of success as a Zendesk Consultant, Professional Services Consultant, or technically skilled Customer Success Manager.
- Experience in an agile, startup-like setting is strongly preferred.
- Excellent spoken and written communication.
- Strong relationship-building ability and a customer-focused approach.
- Ability to apply critical and creative thinking to complex client challenges.
- Strong analytical and troubleshooting capabilities.
- Experience traveling for client work as needed.
- Ability to adjust to changing client needs and work environments.
- Willingness to travel when customer engagements require it.
Imtiyozlar
- Hybrid schedule with the option to work remotely for part of the week.
- Opportunities for personal and professional development.
- Inclusive workplace supported by global diversity, equity, and inclusion initiatives.
- Reasonable accommodations for applicants with disabilities and disabled veterans.