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Zendesk
Zendesk
5001 – 10.000 Zaposleni
Sponzor vizuma H1BLogistikaSvetovanjeTrženje
Zendesk razvija programsko opremo za podporo strankam in prodajo, ki organizacijam pomaga upravljati pogovore, zahtevke za podporo in odnose s strankami v enem povezanem okolju. Njegova platforma združuje sporočanje, klepet v živo, avtomatizacijo, ki jo poganja umetna inteligenca, orodja za zasebnost in zaščito podatkov ter delovni prostor za agente, ekipam pa omogoča prilagodljive načine organiziranja podpornih dejavnosti med njihovo rastjo. Zendesk ponuja tudi strokovne storitve in izobraževalne vire, pri čemer poudarja personalizirane interakcije s strankami, integrirane delovne tokove, raznolikost in vključevanje ter trajnost.
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Delovna mesta v podjetju

Senior CX Acceleration Consultant in São Paulo

At Zendesk, this consultant shapes customer experience transformations by configuring Zendesk solutions for clients. The role leads engagements, trains client teams, and improves customer support operations.

BRBrazilijaHibridnoPolni delovni časSeniorZahtevani Jezik: angleščinaZahtevani Jezik: španščinaZahtevani Jezik: portugalščinaKonzultant

Opis

  • Understand clients’ customer experience goals and Zendesk platform needs.
  • Run discovery sessions to uncover service challenges and optimization opportunities.
  • Advise clients on effective ways to use Zendesk products.
  • Design, configure, and implement client-specific solutions using Zendesk’s standard configurations.
  • Find ways to connect Zendesk with clients’ existing systems and workflows.
  • Coordinate technical specialists for integrations and custom solution consulting.
  • Manage client engagements from initial consultation through solution delivery.
  • Keep projects on schedule and within scope while meeting client expectations.
  • Share updates with clients and internal teams, and resolve issues as they arise.
  • Lead client training sessions and workshops.
  • Create documentation and resources that help clients operate independently.
  • Collect and assess client feedback to inform product and service improvements.
  • Keep up with Zendesk releases and industry developments.
  • Visit client sites when needed for in-person work and tailored support.

Zahteve

  • Hands-on experience configuring Zendesk products.
  • Strong subject matter expertise in Zendesk AI products.
  • Solid understanding of customer support operations and CRM systems.
  • Fluency in English, Portuguese, and Spanish.
  • A record of success as a Zendesk Consultant, Professional Services Consultant, or technically skilled Customer Success Manager.
  • Experience in an agile, startup-like setting is strongly preferred.
  • Excellent spoken and written communication.
  • Strong relationship-building ability and a customer-focused approach.
  • Ability to apply critical and creative thinking to complex client challenges.
  • Strong analytical and troubleshooting capabilities.
  • Experience traveling for client work as needed.
  • Ability to adjust to changing client needs and work environments.
  • Willingness to travel when customer engagements require it.

Ugodnosti

  • Hybrid schedule with the option to work remotely for part of the week.
  • Opportunities for personal and professional development.
  • Inclusive workplace supported by global diversity, equity, and inclusion initiatives.
  • Reasonable accommodations for applicants with disabilities and disabled veterans.

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