Zendesk
Zendesk
Zendesk ग्राहक सेवा और बिक्री सॉफ़्टवेयर विकसित करता है, जो संगठनों को एकीकृत वातावरण में बातचीत, सहायता अनुरोधों और ग्राहक संबंधों का प्रबंधन करने में मदद करता है। इसका प्लेटफ़ॉर्म मैसेजिंग, लाइव चैट, AI-संचालित स्वचालन, डेटा गोपनीयता और सुरक्षा उपकरणों तथा एजेंट वर्कस्पेस को एक साथ लाता है, जिससे टीमों को अपने सेवा संचालन के विस्तार के साथ उन्हें व्यवस्थित करने के लचीले तरीके मिलते हैं। Zendesk पेशेवर सेवाएँ और प्रशिक्षण संसाधन भी उपलब्ध कराता है तथा व्यक्तिगत ग्राहक संवाद, एकीकृत कार्यप्रवाह, विविधता और समावेशन, और स्थिरता पर विशेष ध्यान देता है।

Senior CX Acceleration Consultant in São Paulo

At Zendesk, this consultant shapes customer experience transformations by configuring Zendesk solutions for clients. The role leads engagements, trains client teams, and improves customer support operations.

विवरण

  • Understand clients’ customer experience goals and Zendesk platform needs.
  • Run discovery sessions to uncover service challenges and optimization opportunities.
  • Advise clients on effective ways to use Zendesk products.
  • Design, configure, and implement client-specific solutions using Zendesk’s standard configurations.
  • Find ways to connect Zendesk with clients’ existing systems and workflows.
  • Coordinate technical specialists for integrations and custom solution consulting.
  • Manage client engagements from initial consultation through solution delivery.
  • Keep projects on schedule and within scope while meeting client expectations.
  • Share updates with clients and internal teams, and resolve issues as they arise.
  • Lead client training sessions and workshops.
  • Create documentation and resources that help clients operate independently.
  • Collect and assess client feedback to inform product and service improvements.
  • Keep up with Zendesk releases and industry developments.
  • Visit client sites when needed for in-person work and tailored support.

आवश्यकताएँ

  • Hands-on experience configuring Zendesk products.
  • Strong subject matter expertise in Zendesk AI products.
  • Solid understanding of customer support operations and CRM systems.
  • Fluency in English, Portuguese, and Spanish.
  • A record of success as a Zendesk Consultant, Professional Services Consultant, or technically skilled Customer Success Manager.
  • Experience in an agile, startup-like setting is strongly preferred.
  • Excellent spoken and written communication.
  • Strong relationship-building ability and a customer-focused approach.
  • Ability to apply critical and creative thinking to complex client challenges.
  • Strong analytical and troubleshooting capabilities.
  • Experience traveling for client work as needed.
  • Ability to adjust to changing client needs and work environments.
  • Willingness to travel when customer engagements require it.

लाभ

  • Hybrid schedule with the option to work remotely for part of the week.
  • Opportunities for personal and professional development.
  • Inclusive workplace supported by global diversity, equity, and inclusion initiatives.
  • Reasonable accommodations for applicants with disabilities and disabled veterans.

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