Birlasoft
Birlasoft
Birlasoft उन उद्यमों के लिए वैश्विक आईटी सेवाओं और डिजिटल परिवर्तन का साझेदार है, जो जटिल और अत्यंत महत्वपूर्ण परिचालन का प्रबंधन करते हैं। इसका कार्य क्लाउड आधुनिकीकरण, Oracle, JD Edwards और SAP पर आधारित एंटरप्राइज़ रिसोर्स प्लानिंग, बुद्धिमान स्वचालन, एनालिटिक्स और एआई-सक्षम प्लेटफ़ॉर्म को एक साथ लाता है। कंपनी बैंकिंग और वित्तीय सेवाओं, विनिर्माण, ऊर्जा तथा जीवन विज्ञान जैसे क्षेत्रों के लिए उद्योग-केंद्रित समाधान विकसित करती है और बड़े B2B संगठनों को क्लाउड माइग्रेशन, सिस्टम इंटीग्रेशन, ई-कॉमर्स तथा डेटा-आधारित एप्लिकेशन में सहायता करती है।

MES OpsCenter Support Consultant

Support Siemens Opcenter MES production systems for Birlasoft’s industrial clients. Troubleshoot manufacturing integrations, deployments, incidents, and plant operations.

विवरण

  • Deliver L1/L2 production support for Siemens Opcenter MES, resolving application issues reported by plant users.
  • Investigate production issues involving stations, workflows, serial tracking, and product processing.
  • Troubleshoot integrations with ERP, PLCs, automation systems, databases, and third-party applications.
  • Monitor system health and address potential issues before they affect production.
  • Work with Development and Integration teams to escalate and resolve defects, including root-cause analysis.
  • Support deployments, patches, and configuration changes in DEV, QA, and production environments.
  • Maintain support documentation, knowledge base articles, and incident records.
  • Join onboarding sessions and onsite workshops to learn client-specific processes.
  • Provide on-call support and manage critical production incidents.

आवश्यकताएँ

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • At least five years of application or MES production support experience with Siemens Opcenter MES.
  • Hands-on experience with Siemens Opcenter EXDS or Camstar MES.
  • Working knowledge of SQL and database troubleshooting for enterprise or industrial applications.
  • Working knowledge of C#/.NET, React, and Mendix.
  • Experience analyzing Opcenter logs and performing root-cause analysis.
  • Basic knowledge of Windows Server and IIS administration.
  • Experience supporting manufacturing environments and coordinating with shop-floor teams.
  • Familiarity with ITIL incident, problem, and change management practices.
  • Strong communication skills and ability to work directly with plant stakeholders.

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