Birlasoft is a global IT services and digital transformation partner for enterprises managing complex, mission-critical operations. Its work combines cloud modernization, enterprise resource planning across Oracle, JD Edwards, and SAP, intelligent automation, analytics, and AI-enabled platforms. The company develops industry-focused solutions for sectors including banking and financial services, manufacturing, energy, and life sciences, helping large B2B organizations with cloud migration, systems integration, e-commerce, and data-driven applications.
MES OpsCenter Support Consultant
Support Siemens Opcenter MES production systems for Birlasoft’s industrial clients. Troubleshoot manufacturing integrations, deployments, incidents, and plant operations.
Description
- Deliver L1/L2 production support for Siemens Opcenter MES, resolving application issues reported by plant users.
- Investigate production issues involving stations, workflows, serial tracking, and product processing.
- Troubleshoot integrations with ERP, PLCs, automation systems, databases, and third-party applications.
- Monitor system health and address potential issues before they affect production.
- Work with Development and Integration teams to escalate and resolve defects, including root-cause analysis.
- Support deployments, patches, and configuration changes in DEV, QA, and production environments.
- Maintain support documentation, knowledge base articles, and incident records.
- Join onboarding sessions and onsite workshops to learn client-specific processes.
- Provide on-call support and manage critical production incidents.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least five years of application or MES production support experience with Siemens Opcenter MES.
- Hands-on experience with Siemens Opcenter EXDS or Camstar MES.
- Working knowledge of SQL and database troubleshooting for enterprise or industrial applications.
- Working knowledge of C#/.NET, React, and Mendix.
- Experience analyzing Opcenter logs and performing root-cause analysis.
- Basic knowledge of Windows Server and IIS administration.
- Experience supporting manufacturing environments and coordinating with shop-floor teams.
- Familiarity with ITIL incident, problem, and change management practices.
- Strong communication skills and ability to work directly with plant stakeholders.