Birlasoft je globalni partner za IT-storitve in digitalno preobrazbo podjetij, ki upravljajo kompleksne operacije, ključne za njihovo delovanje. Njegovo delo združuje posodobitev oblaka, načrtovanje virov podjetja na platformah Oracle, JD Edwards in SAP, inteligentno avtomatizacijo, analitiko ter platforme z umetno inteligenco. Podjetje razvija rešitve, osredotočene na panoge, kot so bančništvo in finančne storitve, proizvodnja, energetika in vede o življenju, ter velikim organizacijam B2B pomaga pri selitvi v oblak, integraciji sistemov, e-trgovini in podatkovno podprtih aplikacijah.
MES OpsCenter Support Consultant
Support Siemens Opcenter MES production systems for Birlasoft’s industrial clients. Troubleshoot manufacturing integrations, deployments, incidents, and plant operations.
Opis
- Deliver L1/L2 production support for Siemens Opcenter MES, resolving application issues reported by plant users.
- Investigate production issues involving stations, workflows, serial tracking, and product processing.
- Troubleshoot integrations with ERP, PLCs, automation systems, databases, and third-party applications.
- Monitor system health and address potential issues before they affect production.
- Work with Development and Integration teams to escalate and resolve defects, including root-cause analysis.
- Support deployments, patches, and configuration changes in DEV, QA, and production environments.
- Maintain support documentation, knowledge base articles, and incident records.
- Join onboarding sessions and onsite workshops to learn client-specific processes.
- Provide on-call support and manage critical production incidents.
Zahteve
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least five years of application or MES production support experience with Siemens Opcenter MES.
- Hands-on experience with Siemens Opcenter EXDS or Camstar MES.
- Working knowledge of SQL and database troubleshooting for enterprise or industrial applications.
- Working knowledge of C#/.NET, React, and Mendix.
- Experience analyzing Opcenter logs and performing root-cause analysis.
- Basic knowledge of Windows Server and IIS administration.
- Experience supporting manufacturing environments and coordinating with shop-floor teams.
- Familiarity with ITIL incident, problem, and change management practices.
- Strong communication skills and ability to work directly with plant stakeholders.