Birlasoft este un partener global pentru servicii IT și transformare digitală, destinat companiilor care gestionează operațiuni complexe și esențiale pentru activitatea lor. Activitatea sa combină modernizarea infrastructurii cloud, planificarea resurselor întreprinderii prin Oracle, JD Edwards și SAP, automatizarea inteligentă, analiza datelor și platformele bazate pe inteligență artificială. Compania dezvoltă soluții specializate pentru sectoare precum serviciile bancare și financiare, producția, energia și științele vieții, ajutând organizațiile B2B mari cu migrarea în cloud, integrarea sistemelor, comerțul electronic și aplicațiile bazate pe date.
MES OpsCenter Support Consultant
Support Siemens Opcenter MES production systems for Birlasoft’s industrial clients. Troubleshoot manufacturing integrations, deployments, incidents, and plant operations.
Descriere
- Deliver L1/L2 production support for Siemens Opcenter MES, resolving application issues reported by plant users.
- Investigate production issues involving stations, workflows, serial tracking, and product processing.
- Troubleshoot integrations with ERP, PLCs, automation systems, databases, and third-party applications.
- Monitor system health and address potential issues before they affect production.
- Work with Development and Integration teams to escalate and resolve defects, including root-cause analysis.
- Support deployments, patches, and configuration changes in DEV, QA, and production environments.
- Maintain support documentation, knowledge base articles, and incident records.
- Join onboarding sessions and onsite workshops to learn client-specific processes.
- Provide on-call support and manage critical production incidents.
Cerințe
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least five years of application or MES production support experience with Siemens Opcenter MES.
- Hands-on experience with Siemens Opcenter EXDS or Camstar MES.
- Working knowledge of SQL and database troubleshooting for enterprise or industrial applications.
- Working knowledge of C#/.NET, React, and Mendix.
- Experience analyzing Opcenter logs and performing root-cause analysis.
- Basic knowledge of Windows Server and IIS administration.
- Experience supporting manufacturing environments and coordinating with shop-floor teams.
- Familiarity with ITIL incident, problem, and change management practices.
- Strong communication skills and ability to work directly with plant stakeholders.