Zendesk

5,001 – 10,000 Employees

H1B Visa Sponsor Consulting Logistics Marketing

Zendesk develops customer service and sales software that helps organizations manage conversations, support requests, and customer relationships in one connected environment. Its platform brings together messaging, live chat, AI-powered automation, data privacy and protection tools, and an agent workspace, giving teams flexible ways to organize service operations as they grow. Zendesk also offers professional services and training resources, with a stated focus on personalized customer interactions, integrated workflows, diversity and inclusion, and sustainability.

Company Jobs

Senior CX Acceleration Consultant in São Paulo

At Zendesk, this consultant shapes customer experience transformations by configuring Zendesk solutions for clients. The role leads engagements, trains client teams, and improves customer support operations.

1 hour ago

Brazil Hybrid Full-time Senior English Required Spanish Required Portuguese Required Consultant

Description

Understand clients’ customer experience goals and Zendesk platform needs.
Run discovery sessions to uncover service challenges and optimization opportunities.
Advise clients on effective ways to use Zendesk products.
Design, configure, and implement client-specific solutions using Zendesk’s standard configurations.
Find ways to connect Zendesk with clients’ existing systems and workflows.
Coordinate technical specialists for integrations and custom solution consulting.
Manage client engagements from initial consultation through solution delivery.
Keep projects on schedule and within scope while meeting client expectations.
Share updates with clients and internal teams, and resolve issues as they arise.
Lead client training sessions and workshops.
Create documentation and resources that help clients operate independently.
Collect and assess client feedback to inform product and service improvements.
Keep up with Zendesk releases and industry developments.
Visit client sites when needed for in-person work and tailored support.

Requirements

Hands-on experience configuring Zendesk products.
Strong subject matter expertise in Zendesk AI products.
Solid understanding of customer support operations and CRM systems.
Fluency in English, Portuguese, and Spanish.
A record of success as a Zendesk Consultant, Professional Services Consultant, or technically skilled Customer Success Manager.
Experience in an agile, startup-like setting is strongly preferred.
Excellent spoken and written communication.
Strong relationship-building ability and a customer-focused approach.
Ability to apply critical and creative thinking to complex client challenges.
Strong analytical and troubleshooting capabilities.
Experience traveling for client work as needed.
Ability to adjust to changing client needs and work environments.
Willingness to travel when customer engagements require it.

Benefits

Hybrid schedule with the option to work remotely for part of the week.
Opportunities for personal and professional development.
Inclusive workplace supported by global diversity, equity, and inclusion initiatives.
Reasonable accommodations for applicants with disabilities and disabled veterans.

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Senior CX Acceleration Consultant in São Paulo

At Zendesk, this consultant shapes customer experience transformations by configuring Zendesk solutions for clients. The role leads engagements, trains client teams, and improves customer support operations.

Description

Requirements

Benefits

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