
Senior Machine Learning Engineer, AI Agents
ZendeskAdvance AI agent planning, memory, evaluation, and safety for Zendesk’s customer service resolution platform. Build reinforcement learning systems using production trajectories.


Advance AI agent planning, memory, evaluation, and safety for Zendesk’s customer service resolution platform. Build reinforcement learning systems using production trajectories.

Lead Zendesk’s AI Delivery team and customer AI implementations, guiding adoption, technical integrations, and project execution. Focus on measurable customer outcomes through effective delivery and team leadership.

Partner with Zendesk’s Chief People Officer to shape People strategy, planning, budgets, and executive communications. Help coordinate global employee initiatives at a customer experience software company.

Shape people strategy for Zendesk’s Product Development organization, partnering with senior leaders on organizational design, talent planning, team effectiveness, and change.

Guide German-speaking Zendesk customers through onboarding, product setup, and go-live as an Associate Portfolio Success Manager. Support adoption, AI readiness, risk management, and effective transitions to customer success teams.

Lead Zendesk customers’ AI roadmaps, adoption, and retention outcomes. Coordinate product, services, sales, and partner teams to scale responsible AI programs.

Partner with Zendesk’s Chief People Officer to advance People strategy, planning, budgeting, and executive operations. Support a global customer-experience software company through strategic coordination and high-priority initiatives.

Sell Zendesk customer-service software to inbound leads and existing customers in a high-volume digital sales environment. Run discovery calls, deliver product demonstrations, resolve inquiries, and improve online conversion from Mexico City.

Zendesk kompaniyasining Amerika qit'asidagi Texnik arxitektura tashkilotiga rahbarlik qiling va mijozlarga yo'naltirilgan SaaS hamda AI yechimlarini yetkazib berishni boshqaring. Arxitektura standartlari, yetkazib berish prognoz qilinishi, jamoa salohiyati va korporativ mijozlar natijalarini shakllantiring.

Korporativ mijozlar tajribasi yechimlari uchun sun’iy intellekt asosidagi Zendesk arxitekturalarini loyihalang. Discovery, integratsiyalar, avtomatlashtirish, joriy etishni rejalashtirish hamda ingliz va nemis tillaridagi texnik yo‘riqnomaga rahbarlik qiling.

Zendesk’da ishonchli AI agenti tajribalarini loyihalashga rahbarlik qiling. Xabar almashish, ovozli aloqa va elektron pochtadagi murakkab avtomatlashtirishni tushunarli va samarali mijozlarga xizmat ko‘rsatish mahsulotlariga aylantiring.