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Zendesk
Zendesk
5 001 – 10 000 Xodimlar
H1B vizasi homiysiKonsaltingLogistikaMarketing
Zendesk tashkilotlarga suhbatlar, qo‘llab-quvvatlash so‘rovlari va mijozlar bilan munosabatlarni yagona bog‘langan muhitda boshqarishga yordam beradigan mijozlarga xizmat ko‘rsatish va savdo dasturiy ta’minotini ishlab chiqadi. Uning platformasi xabar almashish, jonli chat, sun’iy intellekt asosidagi avtomatlashtirish, ma’lumotlar maxfiyligi va himoyasi vositalari hamda agentlar ish maydonini birlashtirib, jamoalarga xizmat ko‘rsatish jarayonlarini faoliyati kengaygani sari moslashuvchan tarzda tashkil etish imkonini beradi. Zendesk, shuningdek, professional xizmatlar va o‘quv resurslarini taklif etadi hamda mijozlar bilan shaxsiylashtirilgan muloqot, integratsiyalashgan ish jarayonlari, xilma-xillik va inklyuziya hamda barqarorlikka e’tibor qaratishini bildiradi.
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Kompaniyadagi ish o‘rinlari

Senior Machine Learning Engineer, AI Agents

Advance AI agent planning, memory, evaluation, and safety for Zendesk’s customer service resolution platform. Build reinforcement learning systems using production trajectories.

AUAvstraliyaGibridTo‘liq stavkaSeniorTalab Qilinadigan Til: inglizchaMashinaviy o‘qitish muhandisi
PythonPyTorch

Tavsif

  • Design memory structures and autonomous learning methods for AI agents.
  • Improve agent architecture through ambiguous goal decomposition, memory tier management, selective skill acquisition, and A2A-based multi-agent delegation.
  • Build customer service agent models with reinforcement learning on production trajectories.
  • Lead reinforcement learning infrastructure, including reward curricula, rollout systems, and feedback loops.
  • Develop multi-turn evaluations and automated trajectory analysis.
  • Add CI quality gates and regression detection to prevent deployments when agent performance declines.
  • Implement enterprise guardrails with supervisor patterns, capability-based access controls, and output validation.
  • Collaborate with colleagues in Zendesk’s hybrid work environment.

Talablar

  • At least five years of experience building production machine learning or AI systems.
  • Practical experience with agent architectures, including planning, tool dispatch, memory, and error recovery.
  • Strong evaluation judgment and experience creating internal evaluations.
  • Fluency in Python and PyTorch.
  • Familiarity with at least one agent framework.
  • Sound judgment about when to build custom solutions.
  • Reinforcement learning experience or substantial expertise with language models is optional; relevant areas include reward shaping, online and offline tradeoffs, and using reward hacking as a diagnostic signal.

Imtiyozlar

  • Hybrid work with the flexibility to work remotely for part of the week.
  • An inclusive workplace.
  • Reasonable accommodations for applicants with disabilities and disabled veterans.

O‘xshash ish o‘rinlari

The Aerospace Corporation

Senior Nuclear Hardness and Survivability Engineer — Chantilly, Onsite

The Aerospace Corporation
1 001 – 5 000 Xodimlar
Ishlab chiqarishKonsaltingMudofaa
USAmerika Qo‘shma ShtatlariCAKaliforniyaVAVirjiniya
151 300 $ – 226 900 $ / yil
OfisdaTo‘liq stavkaSeniorTalab Qilinadigan Til: inglizchaMuhandis
ElectronFlashRayTypeScript

Lead nuclear hardness and survivability assessments for satellite, payload, and missile systems at The Aerospace Corporation. Review radiation tests, model space environments, and assess requirements compliance.

Ochish