Senior Retention Specialist at Globe Life
Globe LifeSupport American Income Life’s daily administrative operations, including data entry, mail processing, postage, and deliveries. This is a full-time remote role based in the United States.
Open
Zendesk develops customer service and sales software that helps organizations manage conversations, support requests, and customer relationships in one connected environment. Its platform brings together messaging, live chat, AI-powered automation, data privacy and protection tools, and an agent workspace, giving teams flexible ways to organize service operations as they grow. Zendesk also offers professional services and training resources, with a stated focus on personalized customer interactions, integrated workflows, diversity and inclusion, and sustainability.
Senior Machine Learning Engineer, AI Agents
Advance AI agent planning, memory, evaluation, and safety for Zendesk’s customer service resolution platform. Build reinforcement learning systems using production trajectories.
Description
- Design memory structures and autonomous learning methods for AI agents.
- Improve agent architecture through ambiguous goal decomposition, memory tier management, selective skill acquisition, and A2A-based multi-agent delegation.
- Build customer service agent models with reinforcement learning on production trajectories.
- Lead reinforcement learning infrastructure, including reward curricula, rollout systems, and feedback loops.
- Develop multi-turn evaluations and automated trajectory analysis.
- Add CI quality gates and regression detection to prevent deployments when agent performance declines.
- Implement enterprise guardrails with supervisor patterns, capability-based access controls, and output validation.
- Collaborate with colleagues in Zendesk’s hybrid work environment.
Requirements
- At least five years of experience building production machine learning or AI systems.
- Practical experience with agent architectures, including planning, tool dispatch, memory, and error recovery.
- Strong evaluation judgment and experience creating internal evaluations.
- Fluency in Python and PyTorch.
- Familiarity with at least one agent framework.
- Sound judgment about when to build custom solutions.
- Reinforcement learning experience or substantial expertise with language models is optional; relevant areas include reward shaping, online and offline tradeoffs, and using reward hacking as a diagnostic signal.
Benefits
- Hybrid work with the flexibility to work remotely for part of the week.
- An inclusive workplace.
- Reasonable accommodations for applicants with disabilities and disabled veterans.
Related Jobs
Head of Clinical Operations, RWD and RWE Data Management
Lifen
Lead Clinical Operations, real-world data cohort production, and ongoing process improvement. Help scale structured patient case processing for Lifen’s clinical research data solutions.
Open
Director of Clinical Operations, Asset Lead
GSK
Lead GSK’s clinical operations strategy and delivery for vaccines and medicines across an asset’s lifecycle. Oversee planning, governance, vendors, risks, and inspection readiness.
Open
Clinical Study Manager, Medical Devices — Pennsylvania Remote
Philips
United States
Pennsylvania$102,000 – $162,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredClinical ResearchLead compliant medical device clinical studies for Philips, coordinating sites, documentation, data quality, budgets, and regulatory readiness. This remote role requires local proximity to Pittsburgh, Pennsylvania.
Open
Clinical Operations Coordinator, Emergency Medicine
University of Wisconsin-Madison
Coordinate clinical scheduling, quality initiatives, reporting, and administrative workflows for UW–Madison Emergency Medicine. Support emergency care teams by organizing resources, tracking projects, and coordinating departmental operations.
Open
Remote Customer Support Specialist in Arizona | Amber Labs
Amber Labs
Help Amber Labs customers resolve questions by phone and email, keep interaction records accurate, and coordinate timely solutions while working remotely.
Open
Customer Support Agent
Patrianna
Support Patrianna’s social gaming players through email, live chat, and social media. Resolve escalated cases and help maintain service levels.
Open
Customer Support Agent (Remote, Philippines)
Patrianna
Support Patrianna’s social gaming players through email, live chat, and social media. Resolve escalated cases and help maintain service levels across support operations.
Open
Nordic Consumer Service Specialist
Electrolux Group
Manage business customer orders, enquiries and deliveries across the Nordic region at Electrolux Group. Use SAP and customer service systems to support fulfilment and service performance.
Open
Customer Support Specialist – inDrive, Kuala Lumpur
inDrive
Support customers of inDrive’s mobility platform through chat, email, and occasional calls. Resolve service issues, handle refunds, and help meet customer satisfaction and quality targets.
Open