Zendesk
Zendesk
Zendesk ग्राहक सेवा और बिक्री सॉफ़्टवेयर विकसित करता है, जो संगठनों को एकीकृत वातावरण में बातचीत, सहायता अनुरोधों और ग्राहक संबंधों का प्रबंधन करने में मदद करता है। इसका प्लेटफ़ॉर्म मैसेजिंग, लाइव चैट, AI-संचालित स्वचालन, डेटा गोपनीयता और सुरक्षा उपकरणों तथा एजेंट वर्कस्पेस को एक साथ लाता है, जिससे टीमों को अपने सेवा संचालन के विस्तार के साथ उन्हें व्यवस्थित करने के लचीले तरीके मिलते हैं। Zendesk पेशेवर सेवाएँ और प्रशिक्षण संसाधन भी उपलब्ध कराता है तथा व्यक्तिगत ग्राहक संवाद, एकीकृत कार्यप्रवाह, विविधता और समावेशन, और स्थिरता पर विशेष ध्यान देता है।

Senior Machine Learning Engineer, AI Agents

Advance AI agent planning, memory, evaluation, and safety for Zendesk’s customer service resolution platform. Build reinforcement learning systems using production trajectories.

विवरण

  • Design memory structures and autonomous learning methods for AI agents.
  • Improve agent architecture through ambiguous goal decomposition, memory tier management, selective skill acquisition, and A2A-based multi-agent delegation.
  • Build customer service agent models with reinforcement learning on production trajectories.
  • Lead reinforcement learning infrastructure, including reward curricula, rollout systems, and feedback loops.
  • Develop multi-turn evaluations and automated trajectory analysis.
  • Add CI quality gates and regression detection to prevent deployments when agent performance declines.
  • Implement enterprise guardrails with supervisor patterns, capability-based access controls, and output validation.
  • Collaborate with colleagues in Zendesk’s hybrid work environment.

आवश्यकताएँ

  • At least five years of experience building production machine learning or AI systems.
  • Practical experience with agent architectures, including planning, tool dispatch, memory, and error recovery.
  • Strong evaluation judgment and experience creating internal evaluations.
  • Fluency in Python and PyTorch.
  • Familiarity with at least one agent framework.
  • Sound judgment about when to build custom solutions.
  • Reinforcement learning experience or substantial expertise with language models is optional; relevant areas include reward shaping, online and offline tradeoffs, and using reward hacking as a diagnostic signal.

लाभ

  • Hybrid work with the flexibility to work remotely for part of the week.
  • An inclusive workplace.
  • Reasonable accommodations for applicants with disabilities and disabled veterans.

संबंधित नौकरियाँ

ELSA, Corp

Global Performance Marketing Specialist

ELSA, Corp

Scale ELSA’s AI-powered English learning products through paid campaigns across India and Vietnam. Optimize user acquisition across platforms, markets, and devices.

खोलें
Ashland

North American Channel Manager, Life Sciences — Ashland

Ashland

Lead Ashland’s North American distributor strategy for its Life Sciences business. Drive partner growth through planning, forecasting, training, and market engagement.

खोलें
Eurofins

Junior Legionella Prevention Adviser

Eurofins

As a junior Legionella prevention adviser at Eurofins C-Mark, you inspect drinking water systems and carry out risk assessments. You advise customers across the Netherlands on Legionella prevention and safe water.

खोलें
The Renaissance Network, Inc.

Remote School Account Manager

The Renaissance Network, Inc.

Manage school accounts across an assigned Southwest U.S. territory, selling Renaissance’s K–12 education technology solutions. The role covers renewals, new business, cross-selling, and upselling.

खोलें
The Renaissance Network, Inc.

Account Manager II, K-12 Education Technology

The Renaissance Network, Inc.

Sell Renaissance Learning’s K–12 education technology products and services across an assigned U.S. territory. Manage customer relationships, renewals, and account growth.

खोलें
The Renaissance Network, Inc.

Remote Account Manager, K–12 Education Sales

The Renaissance Network, Inc.

Sell Renaissance Learning’s K–12 education technology solutions across an assigned U.S. territory. Manage customer renewals, new sales, and account growth.

खोलें
Mollie

Partner Manager, Digital Agencies — Mollie, Madrid (Hybrid)

Mollie

Build strategic partnerships with digital agencies for Mollie’s European payments platform. Drive partner-sourced growth, lead generation, and Mollie’s presence in the local tech community.

खोलें
Insurity

Enterprise Account Executive at Insurity — London, Hybrid

Insurity
1,001 – 5,000 कर्मचारी
B2BSaaSबीमा

Sell Insurity’s cloud-based insurance software to large carriers, building pipelines and closing strategic deals. Manage executive sales conversations while growing revenue across new and existing accounts.

खोलें
Neo Group

Remote Graphic Designer, Promotions (Serbia)

Neo Group

Create promotional visuals and banners for Neo Group’s local partner. Adapt concepts, edit photos, and combine assets for campaigns in varied formats.

खोलें
Shaw Industries

Territory Manager, Hard Surface Flooring — Capital Region

Shaw Industries

Grow Shaw Industries’ hard-surface flooring sales across Albany and Schenectady by developing dealer relationships, supporting product displays, and managing territory sales activity.

खोलें