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Amber Labs
Amber Labs
51 – 200 Employees
Artificial IntelligenceConsultingEnterprise
Amber Labs provides consulting services to organizations pursuing digital, data, cloud, and AI transformation. Its work spans public services, central government, defense, construction, transport, financial services, and oil and gas. The company combines digital, AI, and automation capabilities through end-to-end consulting, assembling flexible teams that can scale to project needs. Amber Labs also offers recruit-to-hire support to help clients address skills gaps as projects develop.
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Remote Customer Support Specialist in Arizona | Amber Labs

Help Amber Labs customers resolve questions by phone and email, keep interaction records accurate, and coordinate timely solutions while working remotely.

USUnited StatesAZArizona
$24 – $29 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Handle customer and client questions through approved channels, including phone and email when needed.
  • Understand customers’ needs and provide clear, accurate information.
  • Answer routine questions and route complex issues to the appropriate team.
  • Check in on open requests and share progress updates.
  • Record customer interactions, questions, and actions accurately.
  • Use approved systems and digital tools to organize information and manage requests.
  • Build professional relationships through polite, consistent communication.
  • Spot recurring customer concerns and share feedback with colleagues.
  • Follow procedures for confidentiality and data protection.
  • Plan daily work, balance priorities, and meet service expectations.
  • Work with colleagues to respond promptly and resolve issues effectively.
  • Take responsibility for assigned work and ask for guidance when needed.

Requirements

  • Communicate effectively in writing and conversation.
  • Bring a professional, patient, customer-focused manner.
  • Listen well and apply problem-solving and organizational skills.
  • Pay close attention to detail and provide accurate information.
  • Manage time, prioritize work, and fulfill commitments.
  • Work independently and collaborate with colleagues remotely.
  • Be willing to learn software, digital tools, and internal procedures.
  • Handle customer and business information responsibly.
  • Prior customer service, customer support, client relations, or similar experience is helpful but not required.
  • Demonstrate reliability, communication skills, and willingness to learn.
  • A high school diploma or equivalent may be helpful but is not required.
  • Be able to work from a location where Amber Labs is authorized to employ staff.
  • Communicate effectively throughout the agreed work schedule.

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