LogoFresh Jobs Ahead
Trinidad Benham
Trinidad Benham
1,001 – 5,000 Employees
Food & BeverageHealthcareInsurance
Trinidad Benham is described as a health insurance and benefits organization serving individuals, families, employers, and people enrolled in Medicare and Medicaid. Its coverage spans medical, dental, vision, pharmacy, life, and disability plans, supported by digital account tools for managing benefits and submitting or tracking claims. Members can access support through live chat and multilingual assistance, while producers and providers have dedicated resources. The organization also offers industry-specific solutions and guidance on enrollment, plan selection, and benefits.
LinkedIn
Company Jobs

IT Business Analyst III, Application Support

Lead ERP and business application analysis, testing, implementation, and support at employee-owned Trinidad Benham. Partner with operations, finance, and supply chain teams to improve business workflows.

USUnited StatesCOColorado
$100,000 – $115,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredBusiness Analyst
AzureERPITSMServiceNowSQL

Description

  • Manage complex ERP and business application areas from start to finish.
  • Partner with operations, finance, and supply chain teams to understand workflows and business needs.
  • Design application solutions and assess options, tradeoffs, dependencies, and impacts.
  • Facilitate requirements workshops and solution design discussions.
  • Turn business objectives into functional requirements, user stories, acceptance criteria, process flows, wireframes, use cases, and documentation.
  • Lead business analysis from discovery through implementation.
  • Work with software engineers, product managers and owners, UX/UI, QA, business analysts, and technical teams.
  • Review completed functionality and support production rollout and post implementation validation.
  • Coordinate User Acceptance Testing and perform functional testing.
  • Identify, document, prioritize, and investigate software defects.
  • Define and validate reports, analytics, calculations, and data integrity.
  • Resolve complex application and system issues and coordinate referrals to technical teams or vendors.
  • Provide status updates on application problems and follow up after resolution.
  • Track and manage user requests in help desk software.
  • Help onboard users to new applications.
  • Review support ticket trends and recommend process, training, or application improvements.
  • Create user guides, knowledge base articles, job aids, and training materials.
  • Coach and mentor junior business analysts.
  • Contribute to continuous improvement, backlog refinement, process automation, and responsible use of AI assisted tools.
  • Allocate approximately 75% of time to business analysis and 25% to application support.

Requirements

  • Hold a bachelor's degree in business, information systems, computer science, engineering, or a related field, or have equivalent experience.
  • Have four to six years of progressive experience in business analysis or a closely related role.
  • Bring comprehensive SQL and relational database knowledge, including the ability to query and analyze data independently.
  • Understand business process analysis and requirements development methods thoroughly.
  • Independently lead complex analysis assignments across multiple processes, stakeholders, or functional areas.
  • Develop and recommend solutions to complex requirements, weighing alternatives, tradeoffs, dependencies, risks, and downstream impacts.
  • Have taken significant implementations from requirements through production deployment and stabilization.
  • Have written complex functional requirements, user stories, and acceptance criteria.
  • Have created workflow diagrams, process maps, wireframes, use cases, and functional documentation.
  • Have facilitated complex requirements and solution design discussions with business and technical stakeholders.
  • Have developed and run functional test scenarios and detailed test scripts.
  • Have coordinated User Acceptance Testing with business stakeholders.
  • Identify cross functional impacts and dependencies.
  • Communicate effectively in writing and speech.
  • Demonstrate strong analytical, problem solving, facilitation, and decision making abilities.
  • Stay organized and manage time effectively.
  • Independently manage multiple priorities and complex assignments.
  • Coach less experienced business analysts and share knowledge.
  • Build effective working relationships with business stakeholders and technical teams.
  • Have provided application or end user support in a business or IT service environment.
  • Have used a help desk or IT service management platform.
  • Troubleshoot issues across business processes, data, and application behavior.
  • Explain technical information clearly to nontechnical users.
  • Preferred experience includes ERP systems, manufacturing, supply chain, finance, inventory, sales, operations, Agile methods, Figma, Balsamiq, Miro, Visio, Azure DevOps, Jira, Freshservice, ServiceNow, Jira Service Management, knowledge base documentation, training materials, and support ticket trend analysis.

Benefits

  • Employee ownership.
  • Opportunities for advancement.
  • Medical, dental, vision, and life insurance, plus flexible spending accounts.
  • 401(k) plan with employer match.
  • Paid holidays and competitive vacation and sick leave plans.
  • Tuition assistance program.
  • Employee stock ownership program (ESOP).

Related Jobs