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Computacenter is a technology and services provider that helps large corporate and public sector organisations modernise their operations. Its work spans technology sourcing, professional services and managed services, including solutions designed to strengthen productivity and security. The company builds long-term client relationships and incorporates sustainability and social responsibility into how it delivers technology services.
Senior Data Center Field Engineering SME
Serve as Computacenter’s data center delivery specialist, setting standards for rack integration, quality, and scalable field execution for enterprise infrastructure clients. Support complex customer pursuits, deployments, delivery partners, and technical escalations.
Description
- Act as the practice-level technical authority for data center delivery within Field Engineering.
- Review scope, site conditions, technical assumptions, acceptance criteria, labor drivers, prior field experience, and delivery risks for complex customer pursuits.
- Work with Sales, Solutions, and Costing and Estimating teams to assess technical feasibility, scope, supportability, and field readiness before commitments are made.
- Create and maintain technical standards, work package requirements, procedures, readiness criteria, quality and testing checklists, documentation rules, and acceptance evidence.
- Set repeatable methods for rack builds, hardware deployment, white space work, migrations, quality, cleanliness, labeling, evidence, and acceptance across enterprise and hyperscale programs.
- Guide Project Engineers and delivery teams through complex deployments, escalations, quality concerns, root cause analysis, and customer recovery.
- Set technical skill, training, assessment, and qualification expectations for Field Engineering staff and delivery partners.
- Evaluate partners’ technical capabilities and readiness for assigned work.
- Review recurring defects, delivery outcomes, and gaps between planned and actual execution to improve standards, materials, training, estimating guidance, and preventive measures.
- Use field evidence to refine labor assumptions, productivity inputs, technical staffing mix, tools, testing, partner requirements, assumptions, exclusions, and delivery methods.
- Help design and introduce new services through controlled pilots, technical readiness reviews, and repeatable delivery processes.
- Carry out or support rack installation and assembly, leveling, rack and stack, hardware deployment, and integration.
- Support rack-level patching, interconnects, cable management, labeling, evidence capture, cleanliness, and physical quality.
- Contribute to hyperscale, data hall, white space, enterprise data center, and large integration programs.
- Support data center migrations, hardware refreshes, deployment sequencing, commissioning, and recovery planning.
- Create technical work packages, rack build instructions, procedures, readiness checklists, quality checkpoints, acceptance evidence, and closeout standards.
Requirements
- At least 10 years of progressive experience in data center infrastructure, rack integration, hyperscale deployment, or related professional services delivery.
- At least five years supporting complex or large-scale data center programs.
- Hands-on delivery experience in enterprise or hyperscale data centers, including rack installation and builds, hardware deployment, patching, migrations, testing, or commissioning support.
- Experience turning rack elevations, bills of material, cable schedules, port maps, pathway plans, and technical standards into repeatable field work packages.
- Strong knowledge of data center safety, cleanliness, contamination control, rack power, grounding and bonding interfaces, airflow and cooling limits, pathways, containment, physical security, and commissioning dependencies.
- Experience creating technical standards, procedures, work packages, quality checklists, training, or other repeatable delivery materials.
- Experience in customer-facing technical discussions, sales pursuits, solution development, estimating or costing, and statements of work.
- Experience leading technical escalations, root cause analysis, corrective action, and quality recovery in mission-critical environments.
- Strong written and verbal communication skills, with the ability to influence across functions without direct authority.
- Willingness to travel as customer and business needs require and to support nonstandard work hours when needed.
- Experience delivering hyperscale, AI data center, large data hall, cloud, colocation, or large enterprise data center projects.
- Experience with rack integration, factory or service center builds, staging, logistics, and field installation workflows.
- Experience working in partner-led or subcontracted delivery models.
- Experience mentoring senior technical professionals and developing technical training.
- Bachelor’s degree in a relevant technical field or equivalent practical experience.
- BICSI Data Center, infrastructure, OEM, safety, or other credentials appropriate to the role.
Benefits
- Competitive compensation plans.
- Long-term career development opportunities.
- A selection of benefit plans supporting health, long-term financial security, and peace of mind.
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