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Computacenter
Computacenter
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Computacenter is a technology and services provider that helps large corporate and public sector organisations modernise their operations. Its work spans technology sourcing, professional services and managed services, including solutions designed to strengthen productivity and security. The company builds long-term client relationships and incorporates sustainability and social responsibility into how it delivers technology services.
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Senior Workplace Deployment Field Engineering SME

Set technical standards and delivery methods for workplace deployments at Computacenter. Guide enterprise projects, field teams, and technical escalations.

USUnited StatesCACaliforniaNYNew YorkTXTexasHybridFull-timeSeniorLeadEnglish RequiredField Engineer

Description

  • Lead technical direction for Workplace delivery across Field Engineering.
  • Review complex customer opportunities for scope, site conditions, assumptions, acceptance criteria, labor needs, and delivery risks.
  • Work with Sales, Solutions, and Costing/Estimating to confirm feasibility, supportability, scope, and field requirements before commitments.
  • Create and maintain technical standards, work packages, methods, readiness criteria, quality checks, testing, documentation, and acceptance evidence.
  • Establish repeatable approaches for deployment, staging, validation, asset capture, site and user readiness, recovery, and closeout in high-volume programs.
  • Guide Project Engineers and delivery teams through complex deployments, escalations, quality concerns, root-cause reviews, and customer recovery.
  • Set skills, training, assessment, and qualification expectations for Field Engineering staff and delivery partners.
  • Evaluate partner capabilities and readiness for specific work.
  • Review recurring defects, delivery outcomes, and execution gaps, turning findings into standards, materials, training, estimating guidance, and prevention steps.
  • Use field evidence to refine labor and productivity assumptions, role mix, tools, testing, partner needs, exclusions, and delivery methods.
  • Help create and introduce services through controlled pilots, technical readiness checks, and repeatable delivery approaches.
  • Support device refresh, migration, replacement, deployment, validation, and recovery programs.
  • Support deskside technology, peripherals, printers, displays, smart hands, and related workplace field services.
  • Support installation, replacement, validation, and handoff of conference room and collaboration technology.
  • Coordinate readiness, sequencing, staging, asset capture, validation, evidence, and closeout for large multi-site deployments.
  • Conduct site surveys and define readiness plans, deployment procedures, work packages, quality checkpoints, and customer acceptance evidence.

Requirements

  • At least 10 years of progressive experience in workplace technology, field deployment, end-user computing, or related professional services delivery.
  • At least five years supporting complex enterprise or multi-site programs.
  • Track record delivering complex customer projects in live business or mission-critical settings.
  • In-depth knowledge of field implementation, deployment sequencing, validation, asset control, documentation, technical acceptance, and customer readiness.
  • Experience creating technical standards, deployment playbooks, work packages, checklists, training, or other reusable delivery materials.
  • Experience in customer-facing technical discussions, sales pursuits, solution development, estimating or costing, and statements of work.
  • Experience leading technical escalations, root-cause analysis, corrective actions, and quality recovery.
  • Experience working with employees, contractors, and delivery partners in a distributed model.
  • Strong written and verbal communication, including explaining technical details in clear business language.
  • Ability to influence across functions without direct authority.
  • Willingness to travel as customer and business needs require and to work nonstandard hours when needed.
  • Experience with large national or multi-site device refresh, migration, rollout, or workplace transformation programs.
  • Experience deploying collaboration rooms, conferencing, or workplace technology.
  • Relevant Microsoft, Apple, OEM, IT service, or workplace technology credentials where applicable.
  • Experience in partner-led or subcontracted field delivery.
  • Experience mentoring senior technical professionals and developing training or communities of practice.
  • Bachelor's degree in a relevant technical field or equivalent practical experience.
  • Customer access, safety, credential, and work schedule requirements apply.

Benefits

  • Competitive compensation plans.
  • Long-term career opportunities.
  • Benefit plans designed to support health, financial security, and peace of mind.
  • Remote work combined with regular travel to customer and project sites.

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