Recruitment Coordinator
Caraffi
Coordinate candidate onboarding for recruitment clients, overseeing documentation, readiness, support, tracking, and reporting. This is a hybrid contract role based in Luton.
Open
Patrianna is an international iGaming product and technology company headquartered in Gibraltar. It develops web and app-based gaming products for players worldwide, with a remote-first team working across strategy, product development and management, and technology. The company recruits across product, design, technology, marketing, and operations.
Customer Support Agent
Support Patrianna’s social gaming players through email, live chat, and social media. Resolve escalated cases and help maintain service levels.
Description
- Resolve customer questions and complaints through email, live chat, and social media.
- Handle complex and escalated cases, coordinate with other teams, and keep customers updated.
- Track ticket queues, flag service-level risks, and help prioritise and rebalance workloads.
- Prepare Big Winners, Play Safety, Legal View, End of Shift Reports, and Zendesk Problem Tickets accurately and on schedule.
- Engage high-value players to strengthen loyalty and identify opportunities for additional sales.
- Help onboard new agents and share practical process knowledge.
- Report customer trends to the CS Manager to support ongoing service improvements.
Requirements
- Demonstrated customer support experience managing a high volume of requests across email, live chat, and social media.
- Strong written communication skills.
- Experience resolving complex or escalated customer concerns.
- Practical experience using customer support platforms such as Zendesk.
- Comfort working to defined service-level agreements and performance metrics.
- Careful attention to detail and an organised approach to operational work.
- Clear, candid communication.
- Experience in social gaming, iGaming, or a comparable regulated, player-focused industry is a strong advantage.
- Provide your current location and resume.
- State whether you have iGaming experience.
Benefits
- A defined career path supported by structured onboarding and measurable milestones.
- Scope to take on wider operational duties and team leadership responsibilities.
- Investment in professional development.
- Remote work arrangement.
- An inclusive workplace that supports diversity and equal opportunity.
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