Patrianna
Patrianna
51 – 200 Қызметкерлер
КонсалтингМаркетингОйындар
Patrianna is an international iGaming product and technology company headquartered in Gibraltar. It develops web and app-based gaming products for players worldwide, with a remote-first team working across strategy, product development and management, and technology. The company recruits across product, design, technology, marketing, and operations.

Customer Support Agent

Support Patrianna’s social gaming players through email, live chat, and social media. Resolve escalated cases and help maintain service levels.

Сипаттама

  • Resolve customer questions and complaints through email, live chat, and social media.
  • Handle complex and escalated cases, coordinate with other teams, and keep customers updated.
  • Track ticket queues, flag service-level risks, and help prioritise and rebalance workloads.
  • Prepare Big Winners, Play Safety, Legal View, End of Shift Reports, and Zendesk Problem Tickets accurately and on schedule.
  • Engage high-value players to strengthen loyalty and identify opportunities for additional sales.
  • Help onboard new agents and share practical process knowledge.
  • Report customer trends to the CS Manager to support ongoing service improvements.

Талаптар

  • Demonstrated customer support experience managing a high volume of requests across email, live chat, and social media.
  • Strong written communication skills.
  • Experience resolving complex or escalated customer concerns.
  • Practical experience using customer support platforms such as Zendesk.
  • Comfort working to defined service-level agreements and performance metrics.
  • Careful attention to detail and an organised approach to operational work.
  • Clear, candid communication.
  • Experience in social gaming, iGaming, or a comparable regulated, player-focused industry is a strong advantage.
  • Provide your current location and resume.
  • State whether you have iGaming experience.

Артықшылықтар

  • A defined career path supported by structured onboarding and measurable milestones.
  • Scope to take on wider operational duties and team leadership responsibilities.
  • Investment in professional development.
  • Remote work arrangement.
  • An inclusive workplace that supports diversity and equal opportunity.

Ұқсас жұмыс орындары

Correlation One

Director of Client Partnerships

Correlation One
51 – 200 Қызметкерлер
H1B визасының демеушісі

Lead enterprise client relationships and growth at Correlation One, a global provider of AI and data workforce development. Drive renewals, account expansion, and measurable client outcomes.

Ашу
Humana

Senior Remote Data Informaticist, Pharmacy Analytics

Humana

Lead the development of governed Databricks data products and ETL pipelines for CenterWell Traditional Pharmacy analytics. Support dependable AI-assisted insights across healthcare, financial, marketing, and operational data.

Ашу
Protiviti

Senior Manager, AWS AI/ML Engineering

Protiviti

Lead AWS architecture and AI/ML solution delivery for Protiviti clients, advising technology leaders and guiding complex consulting engagements. Mentor cloud engineers and shape enterprise cloud strategies.

Ашу
Luminare Health

Remote Client Manager, Self-Funded Healthcare Benefits

Luminare Health

Manage and grow Luminare Health’s self-funded healthcare benefits accounts through client partnerships, renewals, presentations, and service delivery.

Ашу
Protiviti

Senior Manager, Agentic AI Platform (AgentCore)

Protiviti

Lead platform architecture across Amazon Bedrock AgentCore, Databricks, AWS CDK, and MCP. Build secure agentic AI solutions for Protiviti consulting clients.

Ашу
Comping

Machine Learning Engineer (Hybrid, Croatia)

Comping

Build and deploy predictive and time-series models for Comping’s digital solutions. Monitor production performance and model drift, retrain models, and work with data engineers on data preparation.

Ашу
Protiviti

Senior Manager, Agentic AI Platform (AgentCore)

Protiviti

Lead Protiviti’s consulting work to build secure enterprise AI agent platforms using AWS Bedrock, AgentCore, MCP, and Databricks. Direct architecture, implementation, teams, and client delivery.

Ашу
Protiviti

Protiviti Senior Manager, AWS AI/ML Engineer

Protiviti

Lead AWS AI and machine learning architecture and delivery for Protiviti’s technology consulting clients. Oversee complex engagements, mentor engineers, and advise executive stakeholders.

Ашу
Caraffi

Recruitment Coordinator

Caraffi

Coordinate candidate onboarding for recruitment clients, overseeing documentation, readiness, support, tracking, and reporting. This is a hybrid contract role based in Luton.

Ашу
Eon

Senior Accountant (Colorado, Remote)

Eon

Support Eon’s healthcare accounting operations across accounts payable, payroll, reconciliations, and monthly close. Help maintain financial controls and audit readiness while supporting treasury accounting.

Ашу