Verizon
Verizon
Verizon is a telecommunications company serving consumers, businesses, and government organizations with wireless connectivity, broadband, fiber-optic networks, and related digital services. Its operations span mobile and fixed-line infrastructure, retail and online channels, and enterprise communications, creating opportunities for professionals working across network technology, customer services, business solutions, and other functions supporting large-scale connectivity.

Distinguished Machine Learning and AI Engineer

Lead development of agentic AI and propensity models at Verizon. The work supports personalized experiences, churn reduction, and customer journey optimization.

Description

  • Lead development and optimization of agentic AI, large language model, and machine learning solutions.
  • Build and deploy propensity models to forecast customer behavior, churn risk, and lifecycle events.
  • Unify overlapping propensity models into shared customer-state models.
  • Oversee model pipelines from feature engineering through production deployment and monitoring.
  • Guide teams as a subject matter expert in agentic development, machine learning, and predictive modeling.
  • Mentor junior data scientists and provide technical direction.
  • Manage high-impact models throughout their lifecycle, improving accuracy and business performance.
  • Share model findings, performance measures, and recommendations with senior leaders and business partners.
  • Help Verizon adopt a modern, agile pod-based operating model.
  • Enable customer microsegmentation, tailored experiences, journey optimization, and churn reduction.

Requirements

  • Bachelor's degree or at least six years of work experience.
  • At least eight years of relevant experience demonstrated through work or military experience.
  • Experience delivering high-priority or high-visibility technical initiatives in a corporate environment.
  • Experience designing and measuring A/B tests or uplift models for targeting.
  • Strong knowledge of machine learning and deep learning methods, including transformers, transfer learning, and natural language processing.
  • Expertise with PyTorch and scikit-learn.
  • Experience with probability calibration and time-based validation.
  • Experience using Python, R, and SQL for advanced statistical modeling and large-scale data extraction.
  • Experience with cloud platforms such as Google Cloud Platform, AWS, or Azure.
  • Experience with production MLOps tools for tracking and maintaining model workflows.
  • Knowledge of LLM agent architecture, including Google ADK, LangChain or LangGraph, multi-agent orchestration, RAG, MCP, A2A protocols, ONNX-based embeddings, vector databases, and semantic search.
  • Knowledge of cloud-scale data engineering, including BigQuery pipelines, GCP Cloud Run, and Vertex AI.

Benefits

  • Medical, dental, and vision coverage.
  • Short- and long-term disability coverage.
  • Basic life insurance.
  • Supplemental life insurance.
  • Accidental death and dismemberment coverage.
  • Identity theft protection.
  • Pet insurance.
  • Group home and auto insurance.
  • 401(k) savings plan with employer match.
  • Up to eight company-paid holidays annually.
  • Up to six personal days annually.
  • Paid parental leave.
  • Adoption assistance.
  • Tuition assistance.
  • Premium pay options, including overtime, shift differentials, holiday pay, and allowances.
  • Up to 15 vacation days in the first year for new hires, with more days based on length of service.
  • Additional incentives.
  • Award-winning total rewards package.

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