LogoFresh Jobs Ahead
inDrive
inDrive
1,001 – 5,000 Employees
LogisticsMarketingTravel
inDrive is a global mobility and delivery company operating a ride-hailing and logistics marketplace that connects passengers, drivers, couriers, and businesses. Its services include city rides, intercity travel, courier and freight delivery, and financial services for consumers and drivers through inDrive.Money. The company’s model allows users to negotiate fares, while its broader operations span logistics, travel, and related marketplace services across multiple countries.
LinkedIn
Company Jobs

Customer Support Specialist – inDrive, Kuala Lumpur

Support customers of inDrive’s mobility platform through chat, email, and occasional calls. Resolve service issues, handle refunds, and help meet customer satisfaction and quality targets.

MYMalaysiaHybridFull-timeJuniorEnglish RequiredIndonesian RequiredMalay RequiredCustomer Support

Description

  • Respond to customer inquiries through live chat and email, with occasional outbound calls for follow-up and verification.
  • Investigate and resolve customer issues accurately and efficiently.
  • Process returns, exchanges, and refunds, and address complaints according to company guidelines.
  • Record customer interactions accurately in the CRM system.
  • Keep customers informed about case progress and resolution.
  • Escalate complex or unresolved cases to the appropriate internal teams.
  • Route issues for further investigation and resolution.
  • Collect and share customer feedback to inform service improvements.
  • Deliver professional, empathetic service and maintain high quality standards.
  • Contribute to CSAT and other performance targets.
  • Work on site.

Requirements

  • At least one year of experience in customer service, technical support, or a contact center.
  • A diploma in any field.
  • Accurate, fast typing for real-time case handling.
  • Ability to manage three to five live chat conversations at once.
  • Comfort working in a fast-paced environment with frequent changes and updates.
  • Strong written and spoken communication skills.
  • Good problem-solving and troubleshooting skills.
  • Experience with CRM systems or customer support tools is an advantage.
  • A strong sense of accountability, ownership, and customer focus.
  • Reliable attendance and punctuality.
  • Flexibility to support different regions as needed.
  • Bahasa Indonesia, Malay, and English language skills are required.

Benefits

  • Contribute to creating fairer choices for millions of people across more than 1,100 cities in 48 countries.
  • Build professional skills through mentoring, career consulting, and learning programs.
  • Gain international experience by working with global teams and participating in the Global Talent Exchange Program.
  • Take part in company-wide challenges, awards, sports, employee-led social impact, and volunteering activities.
  • Work with colleagues who take initiative, communicate openly, and pursue growth.
  • Improve language skills through co-funded courses and internal speaking clubs.
  • Benefits may vary by location.

Related Jobs