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inDrive
inDrive
1 001 – 5 000 Xodimlar
LogistikaMarketingSayohat
inDrive — yo‘lovchilar, haydovchilar, kuryerlar va bizneslarni bog‘laydigan taksi chaqirish va logistika marketplace’ini boshqaruvchi global transport va yetkazib berish kompaniyasi. Uning xizmatlariga shahar ichidagi safarlar, shaharlararo qatnov, kuryerlik va yuk yetkazib berish, shuningdek inDrive.Money orqali iste’molchilar va haydovchilarga taqdim etiladigan moliyaviy xizmatlar kiradi. Kompaniya modeli foydalanuvchilarga tariflarni kelishib olish imkonini beradi, faoliyati esa bir nechta mamlakatlarda logistika, sayohat va marketplace bilan bog‘liq boshqa xizmatlarni qamrab oladi.
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Kompaniyadagi ish o‘rinlari

Customer Support Specialist – inDrive, Kuala Lumpur

Support customers of inDrive’s mobility platform through chat, email, and occasional calls. Resolve service issues, handle refunds, and help meet customer satisfaction and quality targets.

MYMalayziyaGibridTo‘liq stavkaJuniorTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: indonezTalab Qilinadigan Til: malayMijozlarni qo‘llab-quvvatlash

Tavsif

  • Respond to customer inquiries through live chat and email, with occasional outbound calls for follow-up and verification.
  • Investigate and resolve customer issues accurately and efficiently.
  • Process returns, exchanges, and refunds, and address complaints according to company guidelines.
  • Record customer interactions accurately in the CRM system.
  • Keep customers informed about case progress and resolution.
  • Escalate complex or unresolved cases to the appropriate internal teams.
  • Route issues for further investigation and resolution.
  • Collect and share customer feedback to inform service improvements.
  • Deliver professional, empathetic service and maintain high quality standards.
  • Contribute to CSAT and other performance targets.
  • Work on site.

Talablar

  • At least one year of experience in customer service, technical support, or a contact center.
  • A diploma in any field.
  • Accurate, fast typing for real-time case handling.
  • Ability to manage three to five live chat conversations at once.
  • Comfort working in a fast-paced environment with frequent changes and updates.
  • Strong written and spoken communication skills.
  • Good problem-solving and troubleshooting skills.
  • Experience with CRM systems or customer support tools is an advantage.
  • A strong sense of accountability, ownership, and customer focus.
  • Reliable attendance and punctuality.
  • Flexibility to support different regions as needed.
  • Bahasa Indonesia, Malay, and English language skills are required.

Imtiyozlar

  • Contribute to creating fairer choices for millions of people across more than 1,100 cities in 48 countries.
  • Build professional skills through mentoring, career consulting, and learning programs.
  • Gain international experience by working with global teams and participating in the Global Talent Exchange Program.
  • Take part in company-wide challenges, awards, sports, employee-led social impact, and volunteering activities.
  • Work with colleagues who take initiative, communicate openly, and pursue growth.
  • Improve language skills through co-funded courses and internal speaking clubs.
  • Benefits may vary by location.

O‘xshash ish o‘rinlari

DISHER

Senior Customer Operations Analytics Analyst

DISHER
51 – 200 Xodimlar
AvtomobilsozlikKonsaltingMuhandislik
USAmerika Qo‘shma ShtatlariMasofaviyTo‘liq stavkaSeniorYetakchiTalab Qilinadigan Til: inglizchaSavdo operatsiyalari menejeri
ERPPandasPythonTableau

Build customer health scoring, churn forecasting, dashboards, and AI-supported analytics for a technology-enabled logistics services company. Turn customer and service data into insights that guide retention, account growth, and customer success.

Ochish
Suricats Consulting

Entry-Level Remote Sales Representative

Suricats Consulting
51 – 200 Xodimlar
KonsaltingKorxonaSaaS
USAmerika Qo‘shma ShtatlariKYKentukki
28 $ – 34 $ / soat
MasofaviyTo‘liq stavkaBoshlang‘ich darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaSotuv

Introduce Suricats Consulting’s services to prospective clients through lead research, outreach, qualification, and CRM pipeline management. This remote role supports the sales team with follow-ups, meeting coordination, and prospect insights.

Ochish