Zendesk tashkilotlarga suhbatlar, qo‘llab-quvvatlash so‘rovlari va mijozlar bilan munosabatlarni yagona bog‘langan muhitda boshqarishga yordam beradigan mijozlarga xizmat ko‘rsatish va savdo dasturiy ta’minotini ishlab chiqadi. Uning platformasi xabar almashish, jonli chat, sun’iy intellekt asosidagi avtomatlashtirish, ma’lumotlar maxfiyligi va himoyasi vositalari hamda agentlar ish maydonini birlashtirib, jamoalarga xizmat ko‘rsatish jarayonlarini faoliyati kengaygani sari moslashuvchan tarzda tashkil etish imkonini beradi. Zendesk, shuningdek, professional xizmatlar va o‘quv resurslarini taklif etadi hamda mijozlar bilan shaxsiylashtirilgan muloqot, integratsiyalashgan ish jarayonlari, xilma-xillik va inklyuziya hamda barqarorlikka e’tibor qaratishini bildiradi.
Senior People Partner, Product Development — United States Hybrid
Shape people strategy for Zendesk’s Product Development organization, partnering with senior leaders on organizational design, talent planning, team effectiveness, and change.
Tavsif
- Advise senior Product Development leaders on people strategies aligned with business priorities, organizational health, and sustainable growth
- Coach leaders on organizational design, workforce planning, talent management, team effectiveness, and organizational change
- Interpret people data, business context, and employee feedback to surface trends, identify root causes, and recommend actionable responses
- Facilitate talent discussions covering performance management, succession, employee relations, and development planning
- Partner with Talent Acquisition, Total Rewards, People Operations, Learning & Development, Employee Relations, and Legal
- Support leaders in building inclusive, accountable, and effective team cultures
- Help leaders navigate change through clear communication and thoughtful stakeholder management
- Advance People Partner practices and operating rhythms across the Product Development People Team
Talablar
- At least 8 years of progressive HR Business Partner, People Partner, or comparable strategic HR experience, including 3 or more years supporting senior leaders in a fast-paced technology or SaaS environment
- At least 8 years of experience in HR Business Partner, People Partner, or equivalent strategic HR roles
- At least 3 years of direct partnership with director- and VP-level leaders in technology, SaaS, or a similarly fast-moving organization
- Background supporting Product, Engineering, Design, Data, or other technical teams
- Experience guiding organizations of 300 or more employees through growth, transformation, or organizational change
- Strong business judgment with the ability to connect organizational and talent decisions to measurable business outcomes
- Experience leading organizational design, workforce planning, talent reviews, performance cycles, and change programs
- Deep knowledge of talent management, performance management, employee relations, and workforce planning
- Demonstrated judgment when handling sensitive employee relations, performance, and leadership situations
- Ability to combine qualitative and quantitative people insights to shape decisions and assess impact
- Ability to use AI-enabled tools responsibly, verify their outputs, understand their limitations, and follow approved privacy and data-security practices
- Collaborative, candid, and empathetic working style
- Comfort operating in an AI-enabled workplace while safeguarding confidential information
- Bachelor’s degree in Human Resources, Business, Organizational Psychology, or a related discipline, or equivalent practical experience preferred
Imtiyozlar
- Eligibility for bonus compensation
- Eligibility for employee benefits
- Access to related incentive programs
- Hybrid working arrangement
- Option to work remotely for part of the week
- Reasonable accommodations available for applicants with disabilities and disabled veterans