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Satellite Office
Satellite Office
1.001 – 5.000 Angajați
CălătoriiLogisticăMarketing
Satellite Office este un angajator din Filipine și o companie de servicii pentru spații de lucru care conectează profesioniști filipinezi cu clienți internaționali. Birourile sale echipate tehnologic din Metro Manila și Cebu sprijină echipe care lucrează într-o gamă variată de operațiuni pentru clienți, inclusiv în roluri asociate unor branduri globale importante. Profilul companiei evidențiază implicarea angajaților, învățarea și dezvoltarea continuă, pachetele competitive de compensații și beneficii, precum și o cultură organizațională axată pe oameni, recunoscută de Great Place to Work®.
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Locurile de muncă ale companiei

Remote Customer Service Consultant (Philippines)

Support more than 100,000 AccessPay salary packaging customers for Satellite Office. Handle enquiries by phone and email, maintain CRM records, and meet service targets.

PHFilipineRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Deliver prompt, accurate customer support by phone and email.
  • Answer general enquiries and explain account and service information.
  • Build positive customer relationships through friendly, professional interactions.
  • Prioritize customer satisfaction in every interaction.
  • Maintain accurate records in the SSAMS customer relationship management system.
  • Complete administrative tasks that support service delivery.
  • Meet KPIs, agreed service levels, and Net Promoter Score targets.
  • Carry out responsibilities in keeping with Smartgroup’s vision and values.
  • Assist existing AccessPay salary packaging customers.
  • Provide service to a customer base of more than 100,000 people.

Cerințe

  • Communicate clearly and effectively in writing and speech.
  • Take a customer-focused approach.
  • Show resilience.
  • Take responsibility and follow through to resolve customer issues.
  • Work carefully and accurately.
  • Manage time well and handle multiple tasks.
  • Show initiative and look for ways to improve.
  • Work independently and take initiative.
  • Work effectively in a fast-paced setting.
  • Understand and explain technical information.
  • Have at least 12 months of customer service experience, preferably in a contact centre or frontline service setting.
  • Have experience working in an environment focused on results and quality.
  • Have experience with lead generation or referrals, or the confidence and ability to generate leads.
  • Have at least 12 months of experience in a similar contact centre role or environment.

Beneficii

  • Access to learning, mentoring, and support.
  • Team-building activities and company-wide celebrations.
  • Wellness programs.
  • Office spaces in premium business hubs.
  • Opportunities to work directly with international clients and global brands.
  • Ongoing learning and development.
  • Employee engagement programs.
  • A lively, inclusive culture.

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