Satellite Office
Satellite Office
1 001 – 5 000 Қызметкерлер
ЛогистикаМаркетингСаяхат
Satellite Office — Филиппинде орналасқан, филиппиндік мамандарды халықаралық клиенттермен байланыстыратын жұмыс беруші және жұмыс кеңістігі қызметтерін ұсынатын компания. Оның Манила метросы мен Себудегі технологиялық жабдықталған кеңселері ірі жаһандық брендтермен байланысты рөлдерді қоса алғанда, клиенттердің әртүрлі операцияларында жұмыс істейтін командаларға қолдау көрсетеді. Компания профилінде қызметкерлердің жұмысқа тартылуы, үздіксіз оқу мен даму, бәсекеге қабілетті еңбекақы мен жеңілдіктер, сондай-ақ Great Place to Work® мойындаған адамдарға бағытталған жұмыс орны мәдениеті атап көрсетіледі.

Remote Customer Service Consultant (Philippines)

Support more than 100,000 AccessPay salary packaging customers for Satellite Office. Handle enquiries by phone and email, maintain CRM records, and meet service targets.

Сипаттама

  • Deliver prompt, accurate customer support by phone and email.
  • Answer general enquiries and explain account and service information.
  • Build positive customer relationships through friendly, professional interactions.
  • Prioritize customer satisfaction in every interaction.
  • Maintain accurate records in the SSAMS customer relationship management system.
  • Complete administrative tasks that support service delivery.
  • Meet KPIs, agreed service levels, and Net Promoter Score targets.
  • Carry out responsibilities in keeping with Smartgroup’s vision and values.
  • Assist existing AccessPay salary packaging customers.
  • Provide service to a customer base of more than 100,000 people.

Талаптар

  • Communicate clearly and effectively in writing and speech.
  • Take a customer-focused approach.
  • Show resilience.
  • Take responsibility and follow through to resolve customer issues.
  • Work carefully and accurately.
  • Manage time well and handle multiple tasks.
  • Show initiative and look for ways to improve.
  • Work independently and take initiative.
  • Work effectively in a fast-paced setting.
  • Understand and explain technical information.
  • Have at least 12 months of customer service experience, preferably in a contact centre or frontline service setting.
  • Have experience working in an environment focused on results and quality.
  • Have experience with lead generation or referrals, or the confidence and ability to generate leads.
  • Have at least 12 months of experience in a similar contact centre role or environment.

Артықшылықтар

  • Access to learning, mentoring, and support.
  • Team-building activities and company-wide celebrations.
  • Wellness programs.
  • Office spaces in premium business hubs.
  • Opportunities to work directly with international clients and global brands.
  • Ongoing learning and development.
  • Employee engagement programs.
  • A lively, inclusive culture.

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