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Satellite Office
Satellite Office
1001 – 5000 Darbinieki
CeļojumiLoģistikaMārketings
Satellite Office ir Filipīnās bāzēts darba devējs un darbavietu pakalpojumu uzņēmums, kas savieno Filipīnu profesionāļus ar starptautiskiem klientiem. Tā tehnoloģiski aprīkotie biroji Manilas metropoles teritorijā un Sebu atbalsta komandas, kas strādā ar dažādām klientu darbībām, tostarp lomām, kas saistītas ar lieliem pasaules zīmoliem. Uzņēmuma profilā uzsvērta darbinieku iesaiste, nepārtraukta mācīšanās un attīstība, konkurētspējīgs atalgojums un labumi, kā arī uz cilvēkiem vērsta darba kultūra, ko atzinusi organizācija Great Place to Work®.
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Vakances uzņēmumā

Remote Customer Service Consultant (Philippines)

Support more than 100,000 AccessPay salary packaging customers for Satellite Office. Handle enquiries by phone and email, maintain CRM records, and meet service targets.

PHFilipīnasAttālinātiPilna slodzeJaunākais speciālistsGrāds nav nepieciešamsNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Deliver prompt, accurate customer support by phone and email.
  • Answer general enquiries and explain account and service information.
  • Build positive customer relationships through friendly, professional interactions.
  • Prioritize customer satisfaction in every interaction.
  • Maintain accurate records in the SSAMS customer relationship management system.
  • Complete administrative tasks that support service delivery.
  • Meet KPIs, agreed service levels, and Net Promoter Score targets.
  • Carry out responsibilities in keeping with Smartgroup’s vision and values.
  • Assist existing AccessPay salary packaging customers.
  • Provide service to a customer base of more than 100,000 people.

Prasības

  • Communicate clearly and effectively in writing and speech.
  • Take a customer-focused approach.
  • Show resilience.
  • Take responsibility and follow through to resolve customer issues.
  • Work carefully and accurately.
  • Manage time well and handle multiple tasks.
  • Show initiative and look for ways to improve.
  • Work independently and take initiative.
  • Work effectively in a fast-paced setting.
  • Understand and explain technical information.
  • Have at least 12 months of customer service experience, preferably in a contact centre or frontline service setting.
  • Have experience working in an environment focused on results and quality.
  • Have experience with lead generation or referrals, or the confidence and ability to generate leads.
  • Have at least 12 months of experience in a similar contact centre role or environment.

Priekšrocības

  • Access to learning, mentoring, and support.
  • Team-building activities and company-wide celebrations.
  • Wellness programs.
  • Office spaces in premium business hubs.
  • Opportunities to work directly with international clients and global brands.
  • Ongoing learning and development.
  • Employee engagement programs.
  • A lively, inclusive culture.

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