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Satellite Office
Satellite Office
1 001 – 5 000 Darbuotojai
KelionėsLogistikaRinkodara
„Satellite Office“ yra Filipinuose veikianti darbdavio ir darbo vietų paslaugų įmonė, jungianti Filipinų specialistus su tarptautiniais klientais. Jos technologiškai įrengti biurai Metro Maniloje ir Sebu padeda komandoms vykdyti įvairias klientų veiklas, įskaitant su pagrindiniais pasauliniais prekių ženklais susijusias pareigas. Įmonės profilyje pabrėžiamas darbuotojų įsitraukimas, nuolatinis mokymasis ir tobulėjimas, konkurencingas atlygis ir naudos bei į žmones orientuota darbo kultūra, kurią pripažino „Great Place to Work®“.
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Darbai įmonėje

Remote Customer Service Consultant (Philippines)

Support more than 100,000 AccessPay salary packaging customers for Satellite Office. Handle enquiries by phone and email, maintain CRM records, and meet service targets.

PHFilipinaiNuotolinisVisas etatasJaunesnysis specialistasDiplomas nebūtinasPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Deliver prompt, accurate customer support by phone and email.
  • Answer general enquiries and explain account and service information.
  • Build positive customer relationships through friendly, professional interactions.
  • Prioritize customer satisfaction in every interaction.
  • Maintain accurate records in the SSAMS customer relationship management system.
  • Complete administrative tasks that support service delivery.
  • Meet KPIs, agreed service levels, and Net Promoter Score targets.
  • Carry out responsibilities in keeping with Smartgroup’s vision and values.
  • Assist existing AccessPay salary packaging customers.
  • Provide service to a customer base of more than 100,000 people.

Reikalavimai

  • Communicate clearly and effectively in writing and speech.
  • Take a customer-focused approach.
  • Show resilience.
  • Take responsibility and follow through to resolve customer issues.
  • Work carefully and accurately.
  • Manage time well and handle multiple tasks.
  • Show initiative and look for ways to improve.
  • Work independently and take initiative.
  • Work effectively in a fast-paced setting.
  • Understand and explain technical information.
  • Have at least 12 months of customer service experience, preferably in a contact centre or frontline service setting.
  • Have experience working in an environment focused on results and quality.
  • Have experience with lead generation or referrals, or the confidence and ability to generate leads.
  • Have at least 12 months of experience in a similar contact centre role or environment.

Privalumai

  • Access to learning, mentoring, and support.
  • Team-building activities and company-wide celebrations.
  • Wellness programs.
  • Office spaces in premium business hubs.
  • Opportunities to work directly with international clients and global brands.
  • Ongoing learning and development.
  • Employee engagement programs.
  • A lively, inclusive culture.

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