Employee Benefits Financial Analyst
Brown & Brown InsuranceSupport Brown & Brown’s employee benefits financial consulting by reviewing client metrics, reports, renewals, claims, and funding options.
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Satellite Office फिलीपींस स्थित एक नियोक्ता और कार्यस्थल सेवाएँ प्रदान करने वाली कंपनी है, जो फिलिपीनो पेशेवरों को अंतरराष्ट्रीय ग्राहकों से जोड़ती है। मेट्रो मनीला और सेबू में स्थित इसके तकनीकी रूप से सुसज्जित कार्यालय विभिन्न ग्राहक परिचालनों में काम करने वाली टीमों का सहयोग करते हैं, जिनमें प्रमुख वैश्विक ब्रांडों से जुड़े पद भी शामिल हैं। कंपनी की प्रोफ़ाइल में कर्मचारी सहभागिता, निरंतर सीखने और विकास, प्रतिस्पर्धी वेतन एवं लाभ, तथा लोगों पर केंद्रित कार्यस्थल संस्कृति को प्रमुखता दी गई है, जिसे Great Place to Work® द्वारा मान्यता प्राप्त है।
Remote Customer Service Consultant (Philippines)
Support more than 100,000 AccessPay salary packaging customers for Satellite Office. Handle enquiries by phone and email, maintain CRM records, and meet service targets.
विवरण
- Deliver prompt, accurate customer support by phone and email.
- Answer general enquiries and explain account and service information.
- Build positive customer relationships through friendly, professional interactions.
- Prioritize customer satisfaction in every interaction.
- Maintain accurate records in the SSAMS customer relationship management system.
- Complete administrative tasks that support service delivery.
- Meet KPIs, agreed service levels, and Net Promoter Score targets.
- Carry out responsibilities in keeping with Smartgroup’s vision and values.
- Assist existing AccessPay salary packaging customers.
- Provide service to a customer base of more than 100,000 people.
आवश्यकताएँ
- Communicate clearly and effectively in writing and speech.
- Take a customer-focused approach.
- Show resilience.
- Take responsibility and follow through to resolve customer issues.
- Work carefully and accurately.
- Manage time well and handle multiple tasks.
- Show initiative and look for ways to improve.
- Work independently and take initiative.
- Work effectively in a fast-paced setting.
- Understand and explain technical information.
- Have at least 12 months of customer service experience, preferably in a contact centre or frontline service setting.
- Have experience working in an environment focused on results and quality.
- Have experience with lead generation or referrals, or the confidence and ability to generate leads.
- Have at least 12 months of experience in a similar contact centre role or environment.
लाभ
- Access to learning, mentoring, and support.
- Team-building activities and company-wide celebrations.
- Wellness programs.
- Office spaces in premium business hubs.
- Opportunities to work directly with international clients and global brands.
- Ongoing learning and development.
- Employee engagement programs.
- A lively, inclusive culture.
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