Senior Data Scientist / ML Engineer
AmbushBuild forecasting, optimization, and AI solutions at Ambush, an engineering and strategy consultancy. Develop secure Python services and take machine learning systems into production.
Open
Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with international clients. Its technologically equipped offices in Metro Manila and Cebu support teams working across a range of client operations, including roles connected to major global brands. The company’s profile highlights employee engagement, ongoing learning and development, competitive compensation and benefits, and a people-focused workplace culture recognized by Great Place to Work®.
Remote Customer Service Consultant (Philippines)
Support more than 100,000 AccessPay salary packaging customers for Satellite Office. Handle enquiries by phone and email, maintain CRM records, and meet service targets.
Description
- Deliver prompt, accurate customer support by phone and email.
- Answer general enquiries and explain account and service information.
- Build positive customer relationships through friendly, professional interactions.
- Prioritize customer satisfaction in every interaction.
- Maintain accurate records in the SSAMS customer relationship management system.
- Complete administrative tasks that support service delivery.
- Meet KPIs, agreed service levels, and Net Promoter Score targets.
- Carry out responsibilities in keeping with Smartgroup’s vision and values.
- Assist existing AccessPay salary packaging customers.
- Provide service to a customer base of more than 100,000 people.
Requirements
- Communicate clearly and effectively in writing and speech.
- Take a customer-focused approach.
- Show resilience.
- Take responsibility and follow through to resolve customer issues.
- Work carefully and accurately.
- Manage time well and handle multiple tasks.
- Show initiative and look for ways to improve.
- Work independently and take initiative.
- Work effectively in a fast-paced setting.
- Understand and explain technical information.
- Have at least 12 months of customer service experience, preferably in a contact centre or frontline service setting.
- Have experience working in an environment focused on results and quality.
- Have experience with lead generation or referrals, or the confidence and ability to generate leads.
- Have at least 12 months of experience in a similar contact centre role or environment.
Benefits
- Access to learning, mentoring, and support.
- Team-building activities and company-wide celebrations.
- Wellness programs.
- Office spaces in premium business hubs.
- Opportunities to work directly with international clients and global brands.
- Ongoing learning and development.
- Employee engagement programs.
- A lively, inclusive culture.
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