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Satellite Office
Satellite Office
1001 – 5000 Zaposleni
LogistikaPotovanjaTrženje
Satellite Office je delodajalec in podjetje za pisarniške storitve s sedežem na Filipinih, ki povezuje filipinske strokovnjake z mednarodnimi naročniki. Njegove tehnološko opremljene pisarne v Metro Manili in Cebuju podpirajo ekipe, ki delajo na različnih naročniških operacijah, vključno z vlogami, povezanimi z velikimi svetovnimi blagovnimi znamkami. Profil podjetja poudarja zavzetost zaposlenih, stalno učenje in razvoj, konkurenčno plačilo in ugodnosti ter na ljudi osredotočeno kulturo delovnega okolja, ki jo je prepoznala organizacija Great Place to Work®.
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Delovna mesta v podjetju

Remote Customer Service Consultant (Philippines)

Support more than 100,000 AccessPay salary packaging customers for Satellite Office. Handle enquiries by phone and email, maintain CRM records, and meet service targets.

PHFilipiniNa daljavoPolni delovni časJuniorDiploma ni potrebnaZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Deliver prompt, accurate customer support by phone and email.
  • Answer general enquiries and explain account and service information.
  • Build positive customer relationships through friendly, professional interactions.
  • Prioritize customer satisfaction in every interaction.
  • Maintain accurate records in the SSAMS customer relationship management system.
  • Complete administrative tasks that support service delivery.
  • Meet KPIs, agreed service levels, and Net Promoter Score targets.
  • Carry out responsibilities in keeping with Smartgroup’s vision and values.
  • Assist existing AccessPay salary packaging customers.
  • Provide service to a customer base of more than 100,000 people.

Zahteve

  • Communicate clearly and effectively in writing and speech.
  • Take a customer-focused approach.
  • Show resilience.
  • Take responsibility and follow through to resolve customer issues.
  • Work carefully and accurately.
  • Manage time well and handle multiple tasks.
  • Show initiative and look for ways to improve.
  • Work independently and take initiative.
  • Work effectively in a fast-paced setting.
  • Understand and explain technical information.
  • Have at least 12 months of customer service experience, preferably in a contact centre or frontline service setting.
  • Have experience working in an environment focused on results and quality.
  • Have experience with lead generation or referrals, or the confidence and ability to generate leads.
  • Have at least 12 months of experience in a similar contact centre role or environment.

Ugodnosti

  • Access to learning, mentoring, and support.
  • Team-building activities and company-wide celebrations.
  • Wellness programs.
  • Office spaces in premium business hubs.
  • Opportunities to work directly with international clients and global brands.
  • Ongoing learning and development.
  • Employee engagement programs.
  • A lively, inclusive culture.

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