Manage accounting, payroll, reconciliations, and Australian compliance for a hospitality technology company. Support its digital ordering and point-of-sale operations, reporting directly to the CEO.
Provide remote voice support for Satellite Office clients, resolving complaints and helping retain customers. Handle calls, escalations, performance targets, and customer satisfaction.
Support more than 100,000 AccessPay salary packaging customers for Satellite Office. Handle enquiries by phone and email, maintain CRM records, and meet service targets.
Lead end-to-end development and modernisation of business applications for a fruit and vegetable business, spanning .NET, ERP, APIs and AI-assisted tools. Own solutions through delivery and support while mentoring a growing development team.
Provide phone-based customer support, resolve complaints, and strengthen client retention for Satellite Office’s international customers. Work remotely while meeting service KPIs, quality standards, and CSAT goals.
Deliver remote Level 1 IT support for KMD Brands as an L1 Service Desk Agent. Resolve hardware, access, application, ticketing, and incident issues for internal users.
