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TDCX
TDCX
Asistență medicalăCălătoriiOspitalitate
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
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Onsite Customer Service Representative - TDCX Philippines

Support TDCX customers in the Philippines through multiple communication channels. Resolve concerns, coordinate case closure, and help improve customer satisfaction.

PHFilipineLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Support customers through all relevant communication channels
  • Assess customer needs, investigate existing concerns, and recommend appropriate solutions
  • Resolve confusion and aim for resolution during the first customer contact
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences
  • Follow approved procedures while delivering consistently high-quality customer service
  • Develop lasting customer relationships by providing attentive, proactive support
  • Complete additional duties assigned by management within the employment category and help implement, maintain, and continually improve TDCX’s Quality Management System

Cerințe

  • Diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field
  • Around two years of relevant work experience is preferred, while fresh graduates may also apply
  • Strong time-management abilities and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to individual needs
  • Clear communication, active listening, and customer empathy
  • Professional phone manner, including appropriate pace, tone, voice quality, grammar, and articulation
  • Comfort using computers and multiple systems, with the ability to learn new tools quickly
  • Strong spoken and written English communication skills, plus fluency in the language used by the supported market

Beneficii

  • Competitive pay and additional perks
  • Broad medical, insurance, and social security coverage
  • High-quality workplace facilities
  • Employee activities and recognition initiatives
  • Structured learning and development opportunities for career progression
  • Supportive workplace culture focused on future growth
  • Convenient location with direct public transportation access
  • Flexible work options
  • Expert coaching and mentoring
  • Opportunity to work for a global company recognized with numerous industry awards

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